Course Details

Leadership Development Programme (4 days)

Start Date

Wednesday, 17 October 2007

Dates

24,31 October and 7 November 07

Location

Buckerell Lodge, Exeter

Region

Devon

Days

Cost

£ 895.00 + VAT

Course Type

Directors 4 Day

Section

Management Development

Tutor

Helen Gilzean

Description

Course Summary

Leadership has never been more necessary, and its role more varied. Most top executives have grown up through the ranks and have had to master many role changes, but the final change from manager to leader is the most challenging and difficult. To achieve this, leaders need to understand their new role in business. They need to know how to maximise potential of their team through delegation and empowerment, to understand the behavioural differences between them, and to add in the most important aspect of motivation, both personal and for the team.

They have to set the blueprint for their business, including setting the vision and the goals whilst moving their team to a self-empowered structure for growth. They need to present themselves as masters of positively influencing people and maintaining a high level of integrity.

What you will learn

Day 1 with Helen Gilzean

Identify why effective communication skills are essential in the workplace
Identify four major behavioural styles
How to communicate effectively with each style and understanding your natural response
Understanding body language signals
Handling difficult people and situations with more success
Is it feedback or constructive criticism?
Listening for understanding and meaning

Day 2 with Carolyn Giles

Employment basics, including recruitment, selection and induction
Contracts of employment
Maternity/paternity/adoption/parental leave
Managing attendance
Sickness and lateness
Terminating contracts - including redundancy and retirement
New legisltation

Day 3 with Jon Lavin

Influencing the Influencers & high fliers
What is NLP – an introduction to the basics
NLP – science or common sense?
The art of recreating excellence
Language patterns
Mirroring and pacing – putting yourself in others’ shoes
Internal and external references
Coaching – a tool for self and others

Day 4 with Bill Allen

What is a high performance team culture
How to diagnose your team
Developing the correct team culture
Understanding the appropriate leadership styles
Setting a vision that empowers your people and causes action
Delegation - when to and when not to
Leading through goal setting
Accountability and empowerment

Who should attend?

This course is for directors and managers who want to get the best out of themselves and their team.

Workshop Timetable

DAY 1 with Helen Gilzean

9.00am

Welcome and coffee

9.15am

Introductions
Expectations and agenda for the day

9.40am

The importance of effective communication
Why is communication the lifeblood of an organisation? What do you need to be an excellent communicator?
Common communication barriers in the workplace

10.30am

The Personal Profile System
Identify your communication style and those you work with
Who is DISC?

11.00am

Break

11.15am

Communicating effectively with each style
People compatibility
Maximising personal style differences in conflict

12.30pm

Lunch

1.30pm

Perception, language, body language barriers
Listening, speaking, writing
Non-verbal and verbal body language
Can we talk?
Definition of feedback vs. constructive criticism

3.00pm

Break

3.15pm

Listen and listen with effect
The world of communication is changing rapidly. Are you?

4.30pm

Evaluation and Close

DAY 2

with Carolyn Giles

9.00am

Registration and coffee

9.30am

Welcome
Employment basics:
Recruitment and selection
Induction and probation
Discrimination
Contracts of employment

11.00am

Break

11.15am

Maternity/paternity/adoption/parental leave
Flexible working
Case studies
Holidays
Managing absence (sickness & lateness)

1.00pm

Lunch

1.30pm

Case studies - managing attendance
Terminating contracts (including redundancy/retirement/fixed term contracts)

3.00pm

Break

3.15pm

New legislation to be aware of
Case law of interest
Questions and answers

5.00pm

Please note; If you have current case studies - written or verbal - based on any of the above, please bring them along and we can incorporate them.

DAY 3

with Jon Lavin

9.00am		Welcome and coffee
9.15am		Introductions
9.30am		Influencing others in a positive way
10.00am		The basics of NLP and TA - the art of recreating excellence
11.00am		Break
11.15am		Basics of NLP and TA continued
12.00pm		Why we all see the world differently
12.30pm		The 'Message' in communication
1.00pm		Lunch
2.00pm		The language of the body, voice and tone
2.15pm		Language patterns - what they mean
2.30pm		Building rapport to bring about change
2.45pm		Changing behaviour patterns
3.15pm		Break
3.30pm		Internal and external referencing - how others think and feel
4.00pm		Coaching people towards excellence with NLP and TA
4.30pm		Evaluation and Close

DAY 4

with Bill Allen

9.00am

Welcome and coffee

9.15am

Introductions
What is a high performance team?
Team Preparedness Audit

10.00am

Developing the correct 'Team Culture'
What are your organisation's governing values?
Are your structure and processes compatible?
What is the appropriate leadership style?
Understanding the complex characteristics of team members

11.00am

Break

11.15am

What are the behaviours of your team?
Flexing your style to fit each team member
Seeing a 'bigger picture'

12.00pm

Vision of the leader
Is your company vision clear?
Is your team vision clear?

1.00pm

Lunch

2.00pm

Delegating and empowerment
Rules for empowerment
Do I delegate or do I empower?
What do I risk delegating?
You can expect more if you inspect more

3.00pm

Break

3.15pm

Empowerment and accountability
Removing the 'Don't blame me culture'
The need and value of accountability
Accountability vs. responsibility
The two major elements of empowerment
Shadow of the leader
Action plan and final summary

5.00pm

Evaluation and Close

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