Course Summary

You know them: the Aggressor, the Whiner, the Overagreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. How can you cope effectively with each one? They can be responsible for attitudes at work deteriorating and negativism growing. They can be responsible for absenteeism, significant loss in productivity and lost clients. They can frustrate and demoralise individuals and teams. In this workshop you will learn how to recognise each behaviour, why these styles persist in their incompatible ways and how to cope effectively with them. Delegates will complete their own Personal Profile and learn how to use their own personality style effectively with difficult people.

What you will learn

• How to stay calm and composed during awkward or embarrassing moments

• How to identify and eliminate words, gestures and speech patterns that reduce your impact

• How to express your ideas in ways that gain the attention, support and respect of others

• How to handle difficult or challenging people and situations so that you are viewed as someone with strength and confidence

• How to handle conflict with poise and composure to minimise friction and build stronger relationships

• How to handle criticism without feeling angry or hurt

• How to say no, without feeling guilty or causing resentment, in a way that people will respect you and without offending others

• Why passive or submissive behaviour may invite intimidation and how to guard yourself against aggressive behaviour

  
  

Who should attend?

This workshop has been designed for every woman who wants to communicate with greater confidence and more persuasion in the workplace and at home.  It is filled with practical ideas that can be applied
immediately and will last a lifetime. 

Workshop Timetable