Course Summary

Do you want to communicate more confidently and persuasively and in a style that is comfortable for you? Are you seen as ‘too nice’ and feel that this may diminish the respect you get from others? Or conversely, would you describe yourself as ‘overly assertive or even aggressive’ which gives you short-term co-operation but long-term resistance? Do you want to treat others with openness, directness and respect and get the same from them?

Attend this course and learn how to achieve better results by communicating skilfully. Learn how to gain more respect and recognition from your co-workers and managers and reap the rewards. You will learn skills that can be applied immediately to achieve improved results and increase your contribution to your organisation. And, you will be less stressed, more productive and happier at work.

What you will learn

• How to stay calm and composed during awkward or embarrassing moments

• How to identify and eliminate words, gestures and speech patterns that reduce your impact

• How to express your ideas in ways that gain the attention, support and respect of others

• How to handle difficult or challenging people and situations so that you are viewed as someone with strength and confidence

• How to handle conflict with poise and composure to minimise friction and build stronger relationships

• How to handle criticism without feeling angry or hurt

• How to say no, without feeling guilty or causing resentment, in a way that people will respect you and without offending others

• Why passive or submissive behaviour may invite intimidation and how to guard yourself against aggressive behaviour

Who should attend?

This workshop has been designed for every woman who wants to communicate with greater confidence and more persuasion in the workplace and at home.  It is filled with practical ideas that can be applied immediately and will last a lifetime.

Workshop Timetable