Course Summary

Building self-confidence and assertiveness is probably a lot easier than you think. 'Non-assertive' people (in other words 'normal people') do not generally want to transform into being excessively dominant people. When most people talk about wanting to be more assertive, what they usually really mean is:

?  How do I build, boost and develop my self-confidence?

?  How can I become more able to resist the pressure and dominance of excessively dominant people?

?  How can I stand up to bullies (or one bully in particular)?

?  How can I exert a little more control in situations that are important to me?

Your ability to effectively articulate your thoughts and ideas is critical to your success in any endeavour in and out of the workplace.  This course provides methods and techniques to communicate with increased confidence and to present yourself more assertively in order for you to make a powerful, positive impression on people.

What you will learn 

§   Assertiveness and its definitions

§   Benefits of assertiveness

§   The reasoning/rationale behind behaviour

§   Assertive rights and responsibilities

§   The importance of words, language and body language

§   How to recognise potential conflict and adopt skills to manage it

§   How to control your inner feelings and voice

§    Recognising different types of behaviour and their potential impact – passive, aggressive, assertive

§   Confidence and courage

§   Receiving feedback and giving constructive criticism

§   Saying "no"

§   Assertiveness techniques

§   Confidence building strategies

§   Presenting yourself in a consistently assertive manner to make a powerful and positive impact.

Who should attend?

Anyone who asks themselves the above questions or similar or feels they would benefit from improving their confidence and communicating more positively.

Workshop Timetable  

9.00am    Welcome and coffee

9.15am    Introduction and objectives

Definitions of assertiveness

Are we onions?

Basic Instincts

Impact of words – language and body language

11.00am    Break 

11.15am    Assertive rights & responsibilities               

                Efficiently and effectively recognise behaviours

                Let's look inward  - recognise your own                   behaviour                 

12.45pm    Lunch

1.45pm      Confidence building strategies

                 Giving and receiving feedback

Assertively agreeing and disagreeing

Asking those difficult questions                   

3.00pm      Break

3.15pm      Assertive techniques

                 Positive and powerful impact

                 Benefits of adopting assertive techniques 

4.15pm      Personal Action Plan

4.30pm      Close