Course Details

Management Development Programme (4 days)

Start Date

Wednesday, 19 November 2008

Dates

20 November, 3 & 4 December 2008

Location

Lyngford House, Taunton

Region

Somerset

Days

Cost

£ 695.00 + VAT

Course Type

Workshops 4 Days

Section

Management Development

Tutor

Helen Gilzean

Description

Course Summary

This course has been designed for supervisors, team leaders, first line and middle managers who may be new in their position, or more experienced, and recognise the need to continually improve and build their management skills. It takes the approach of the manager 'facilitating' staff, enabling them to reach their full potential.

Successful managers understand behavioural differences and have the flexibility to comfortably use different management approaches in different situations. Effective managers choose to develop their present abilities and build upon that foundation.

This programme determines the most effective management approach as each session introduces key skills, knowledge and attitude training needed to become a successful manager. These sessions increase a participant's confidence, encourage respect and get desired results by unlocking the door to productive communication, positive relationships and key management skills.

What you will learn

Understanding your approach and response to others
Management vs. leadership
Six styles of management
Identifying and analysing the unique behaviours of your team
Developing the effective team - FSNP
Motivating yourself and others. Inspiring the demotivated
Assertive vs. aggressive behaviours
Recognising common body language signals
Preferred forms of effective communication
Barriers to communication
Time management essentials
Dealing with conflict and negativity
Handling difficult and challenging people
Recognising the game players
Improving attitude at work
Managing personal job stress
Setting and communicating business direction
Improving individual performance and empowerment
Conducting performance appraisals
Giving feedback and constructive criticism
Developing a professional self-image

Who should attend?

This 4 day programme would be suitable for supervisors, team leaders, first line and middle managers who may be new in a post, or more experienced, but recognise the need to continually improve and develop.

Workshop timetable

DAY 1

9.00am		Registration and coffee
9.15am		Welcome and introductions Review of programme's agenda Your personal management development goals
9.45am		What is an effective manager? A personal list Assertiveness vs. aggressiveness Which is more effective?
11.00am		Break
11.15am		Understanding your approach and response to others Who is on your team? Identifying and analysing the unique behaviours
12.30pm		Lunch
1.30pm		Management vs. leadership - is there a difference? What is your role? What is working and what is not? Building strategies to become a more effective manager What is your management style? 6 main styles of management
3.00pm		Break
3.15pm		Adapting to different styles of your team Building your arsenal of management strategies Functions of management Qualities of an excellent manager
4.00pm		What did you learn from today's session? Setting actions and objectives for the next session
4.30pm		Close
DAY 2
9.00am		Registration and coffee
9.15am		Welcome back Review of what has been accomplished since the last session Today's agenda
9.45am		What motivates you? What motivates your team? Recognising motivated behaviour. Reward and recognition What are your personal motivators? Demotivated team members. What can you do?
10.15am		Communicating your message to others Defining communication Why do effective communicators win? Common communication barriers How do you prefer to communicate?
11.00am		Break
11.15am		Let's check Using verbal, written, listening and body language skill
12.30pm		Lunch
1.30pm		Should you be a coach? Coaching - Definition and benefits Building skills to be your team members' motivating coach
3.00pm		Break
3.15pm		Putting coaching skills into practice
4.00pm		What did you learn from today's session? Setting actions and objectives for the next session
4.30pm		Close
DAY 3
9.00am		Registration and coffee
9.15am		Welcome back Review of what has been accomplished since the last session Today's agenda
9.45am		Thinking about time and perceptions Who or what are your priorities as a manager? Develop achievement attitude Analyse time use - prioritising sensibly
11.00am		Break
11.15am		Developing your team's time perspective Control interruptions Improve meeting effectiveness
12.30pm		Lunch
1.30pm		Managing conflict and negativity in the work environment Become your own positive influence first Conflicts can be opportunities Recognising the game players
3.00pm		Break
3.15pm		Managing personal stress on the job
4.00pm		What did you learn from today's session? Setting actions and objectives for the next session
4.30pm		Close
DAY 4
9.00am		Registration and coffee
9.15am		Welcome back Review of what has been accomplished since last session Today's agenda
9.45am		Setting your business direction What are your visions, aims and priorities? Building your team - F, S, N, P Designing your team's plan and moving forward
11.00am		Break
11.15am		Improving individual performance Developing a personal self-image Setting objectives and measuring performance Empowering yourself and others
12.30pm		Lunch
1.30pm		Giving feedback and constructive criticism Encouraging growth and participation Asking for feedback
3.00pm		Break
3.15pm		Review of programme What will you do now? Information discussions and reviews
4.15pm		Evaluation
4.30pm		Close

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This course can be booked online at www.crisp-cpd.com
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