Course Summary

You know them: the Aggressor, the Whiner, the Overagreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. How can you cope effectively with each one? They can be responsible for attitudes at work deteriorating and negativism growing. They can be responsible for absenteeism, significant loss in productivity and lost clients. They can frustrate and demoralise individuals and teams. In this workshop you will learn how to recognise each behaviour, why these styles persist in their incompatible ways and how to cope effectively with them. Delegates will complete their own Personal Profile and learn how to use their own personality style effectively with difficult people.

What you will learn

• Identify the four major behavioural and communication styles.
  

• Identify and manage more effectively seven 'difficult people' styles.
  

• Transform negative attitudes into positive ones.
  

• Deal with and change negativity at work and home.
  

• Foster communication and teamwork.
  

• Identify triggers and create coping strategies.
  

• Become your own positive influence.
  

• All delegates receive a personal profile.
  

  
  

Who should attend?

Anyone who would like effective and practical information on how to identify, understand and cope with 'difficult people'. This information-packed and entertaining presentation has been designed so participants leave knowing they have new and powerful skills that can be applied immediately. This session is a confidence builder and repeated because of popular demand.

Workshop Timetable