Course Summary

Without consistent, excellent communication, an organisation and its individuals quickly suffer negative consequences such as incomplete tasks, missed deadlines, poor employee/management relations and disruption of team cohesiveness. These effects are immediate, emotive, and expensive. Excellent communication builds relationships, minimises conflict and inappropriate, negative assumptions. Excellent communication means the working environment is a happy, stable, productive place. This course encourages participants to become more aware of the many critical aspects and behaviours of effective communication and how to maximise their skills to create high impact communication success. 

What you will learn

• Identify the meaning and impact of communication
• The skill needed to be effective and
• The types and reasons for effective communication
• The importance and power of effective communication
• To assess the body language messages and signs
• Interactive skills to maximise productivity
• To listen for understanding and meaning
• To deal with the destructive barriers of communication
• How to maximise your impact and influence
• How to give and receive constructive feedback, maintain and build relationships in the workplace

Who should attend?

Anyone who wants to improve their present communication skills. Learn how to make simple yet profound changes to increase the success of getting your ‘real’ message across. Become someone who has impact and influence. This informative presentation is filled with practical tips that can be applied immediately and with effect.

Workshop Timetable

9.00am Registration & Coffee

9.15am Welcome & Introduction
             Expectations and agenda for the day

9.40am The meaning and impact of levels of communication.
            What do you need to be an excellent communicator?
            Reasons and importance of effective communication.
            The power of communication.
            Are you a Mouse or Lion!

11.00am Break

11.15am The impact of behaviour and body language –                         a worldwide perspective!
                Can we talk ? Interactive skills –  we know what they are  -                how well do we use them?
                Barriers to effective communication.

12.30pm Lunch

1.30pm  OK Coral – put your assertive hat on.
              Maximise your impact and influence.
 
3.00pm Break

3.15pm Giving and receiving constructive criticism.
             Feedback and commentary. How to “boost” people.    
             Now lets make it really work

4.30pm Close