Course Summary

The purpose of this workshop is to give first time people managers the opportunity to learn the basics of good people management. The workshop will take the approach of the manager ‘facilitating’ staff, enabling them to reach their full potential. This approach focuses on the co-operative use of power with people rather than over them.

What you will learn

• Management & leadership - the difference
• Management styles that empower & encourage
• Role modelling positive behaviours & acting with integrity
• Delegation rather that 'dumping'
• Developing people through increased empowerment & responsibility
• Effective communications
• Reward & recognition
• What motivates people
• The use of questioning to acquire information and guide
• Prioritisation & time management systems & approaches
• Planning
• Interpersonal skills that help you stay in control and understand behaviours
• Managing meetings
• Performance management - an aneryday tool
• Giving & receiving feedback
• Dealing with conflict & avoiding it in the first place

Who should attend?

Anyone involved with managing people for the first time or who has been managing for some time and feels that some skills input could be beneficial.

Workshop Timetable

Day 1

Day 2