Course Summary

Working in a true team environment will offer many benefits.  How you create your group of people into an active and successful team takes consistent hard work, commitment, trust and organisation.  The team works together in an organised manner to achieve specific goals and their relationships are based more on equality rather than hierarchy.

This course is designed for the new or experienced Team Leader or Line Manager who wants to develop new skills to motivate and manage themselves more effectively and the individuals in their team.  They are looking to build a more motivated, solution-orientated, skilled working environment.  One that everyone is happier and proud to be a part of!

What you will learn

§         How to build self-confidence and an inspiring management style

§         To appreciate and work with your team’s dynamics and communication styles

§         The importance of direction and values

§         To give and receive needed feedback and true recognition

§         How to motivate yourself and others

§         How to manage difficult or defiant team members

§         How to handle conflict (and stress) for long-term effect

§         How to organise and manage inspired meetings

§         The need for performance management

Workshop Timetable

9.00am             Welcome and coffee

9.15am             Introductions and today’s agenda.  Your hopes for today.

9.30am             Taking responsibility for your team’s performance and yourself

Characteristics of teams vs. groups

• The importance of direction and values in creating effective teams
• Stages in team development and the use of team roles

Being instinctively aware of how you are perceived by others

• Do you care enough?

§         Being recognised (admired) as a competent professional.  What does this mean?

• How do you present yourself – mind and body attitude, presence, tone
• Taking more ownership and responsibility for your reactions and having a solution-orientated mindset

11.00am           Break

11.15am           Inspiring change in behaviour.  You have to be adaptable first.

• Appreciating your team’s dynamics; communication and behavioural styles
• Feedback, recognition and reward techniques to support, motivate and monitor
• Managing the difficult or defiant team member
• Handling conflict assertively for long-term effect.  Don’t forget!
• Staying in control

1.00pm             Lunch

1.45pm             What happens in your Team?

• Personal identity – do they feel they belong?  Do they feel they contribute?
• Knowing what motivates you.  Have you asked your team?
• How to network with those who can help you

The need for performance management

• Inter-relationships between team and individual performance
• Raising the bar.  How far?

3.00pm             Break

3.15pm             Organising and managing inspired meetings – formal and informal

• Are you organised?  Ready?
• Never be late!  Never be unprepared!
• Who has the energy?  What can you do to raise the level?
• The do’s and don’ts and the essential follow up

And in conclusion, the Effective Team must have …

• Good communication
• Mutual trust and respect
• Relevant skills
• Unified commitment
• Appropriate leadership style
• Clear goals

Your action plan and summary

4.30pm             Close