Course List
An Introduction to People Management (2 days)
Days: 2 | Price: £295.00 (per person)
The purpose of this workshop is to give first time people managers the opportunity to learn the basics of good people management. The workshop will take the approach of the manager ‘facilitating’ staff, enabling them to reach their full potential. This approach focuses on the co-operative use of power with people rather than over them. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 9, February 2010 | Buckerell Lodge, Exeter |  |
| Tuesday 13, April 2010 | Lyngford House, Taunton | |
| Tuesday 4, May 2010 | Buckerell Lodge, Exeter | |
| Tuesday 15, June 2010 | The Carlyon Bay Hotel | |
| Tuesday 17, August 2010 | Lyngford House, Taunton | |
| Tuesday 12, October 2010 | Buckerell Lodge, Exeter | |
| Tuesday 23, November 2010 | The Carlyon Bay Hotel | |
Appraisal Skills
Days: 1 | Price: £159.00 (per person)
This one-day workshop aims to increase attendee’s awareness of how to get the best out of their appraisal system. It focuses on the identification and use of the various skills needed to conduct good appraisal interviews and aims to get past the mindset of the appraisal being ‘the paper work’. It will also look at the issue of process ownership. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 16, February 2010 | 45 Queen Street, Exeter | |
| Wednesday 24, March 2010 | 45 Queen Street, Exeter | |
| Tuesday 11, May 2010 | Buckerell Lodge, Exeter | |
| Wednesday 1, September 2010 | Lyngford House, Taunton | |
| Wednesday 27, October 2010 | Buckerell Lodge, Exeter | |
Assertiveness, Self-Confidence and Communication
Days: 1 | Price: £159.00 (per person)
Building self-confidence and assertiveness is probably a lot easier than you think. 'Non-assertive' people (in other words 'normal people') do not generally want to transform into being excessively dominant people. Your ability to effectively articulate your thoughts and ideas is critical to your success in any endeavour in and out of the workplace. This course provides methods and techniques to communicate with increased confidence and to present yourself more assertively in order for you to make a powerful, positive impression on people. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 9, February 2010 | 45 Queen Street, Exeter | |
| Tuesday 30, March 2010 | The Carlyon Bay Hotel | |
| Tuesday 20, April 2010 | Buckerell Lodge, Exeter | |
| Tuesday 29, June 2010 | Lyngford House, Taunton | |
| Tuesday 12, October 2010 | The Carlyon Bay Hotel | |
| Wednesday 10, November 2010 | Lyngford House, Taunton | |
| Thursday 16, December 2010 | Buckerell Lodge, Exeter | |
Communicating with Confidence for Women
Days: 1 | Price: £99.00 (per person)
Do you want to communicate more confidently and persuasively and in a style that is comfortable for you? Are you seen as ‘too nice’ and feel that this may diminish the respect you get from others? Or conversely, would you describe yourself as ‘overly assertive or even aggressive’ which gives you short-term co-operation but long-term resistance? Do you want to treat others with openness, directness and respect and get the same from them? Attend this course and learn how to achieve better results by communicating skilfully. Learn how to gain more respect and recognition from your co-workers and managers and reap the rewards. You will learn skills that can be applied immediately to achieve improved results and increase your contribution to your organisation. And, you will be less stressed, more productive and happier at work. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 10, February 2010 | 45 Queen Street, Exeter | |
| Tuesday 16, February 2010 | The Carlyon Bay Hotel | |
| Wednesday 14, April 2010 | Regus, Exeter | |
| Thursday 17, June 2010 | The Carlyon Bay Hotel | |
| Wednesday 14, July 2010 | Buckerell Lodge, Exeter | |
| Tuesday 7, September 2010 | Lyngford House, Taunton | |
| Thursday 21, October 2010 | The Carlyon Bay Hotel | |
| Thursday 25, November 2010 | Buckerell Lodge, Exeter | |
Dealing with Difficult People & Negativity
Days: 1 | Price: £129.00 (per person)
You know them: the Aggressor, the Whiner, the Overagreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. How can you cope effectively with each one? They can be responsible for attitudes at work deteriorating and negativism growing. They can be responsible for absenteeism, significant loss in productivity and lost clients. They can frustrate and demoralise individuals and teams. In this workshop you will learn how to recognise each behaviour, why these styles persist in their incompatible ways and how to cope effectively with them. Delegates will complete their own Personal Profile and learn how to use their own personality style effectively with difficult people. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 31, March 2010 | Regus, Exeter | |
| Thursday 15, April 2010 | The Carlyon Bay Hotel | |
| Wednesday 30, June 2010 | Lyngford House, Taunton | |
| Wednesday 21, July 2010 | The Carlyon Bay Hotel | |
| Thursday 26, August 2010 | Buckerell Lodge, Exeter | |
| Tuesday 5, October 2010 | Lyngford House, Taunton | |
| Tuesday 16, November 2010 | Lyngford House, Taunton | |
Developing Your Selling and Negotiation Skills
Days: 1 | Price: £159.00 (per person)
This course takes anyone in sales, either new to the profession, or an old hand, and will make them look at every aspect of their preparation, presentation, and ability to pick up the order. It covers the fundamentals of selling, whilst also pushing the boundaries of knowledge for anyone experienced in sales. There are two key commandments that will be new to most sales people and that is ‘No pain, no gain, no sale’ and ‘Making the close automatic’. This will be a day of transformation for anyone in the sales profession More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 23, February 2010 | 45 Queen Street, Exeter | |
| Tuesday 27, April 2010 | Lyngford House, Taunton | |
| Thursday 13, May 2010 | Buckerell Lodge, Exeter | |
| Tuesday 1, June 2010 | The Carlyon Bay Hotel | |
| Tuesday 20, July 2010 | Buckerell Lodge, Exeter | |
| Tuesday 28, September 2010 | Buckerell Lodge, Exeter | |
| Tuesday 26, October 2010 | Lyngford House, Taunton | |
| Tuesday 30, November 2010 | The Carlyon Bay Hotel | |
Excel - Advanced
Days: 1 | Price: £129.00 (per person)
This one-day course is designed for the experienced Excel user who wishes to examine the more advanced features of this sophisticated spreadsheet package. A good familiarity with spreadsheet design and layout is assumed. The aim of the course is to develop skills in the higher-level data analysis, formula building, formatting and automation features within Excel. Macro building is covered but Visual Basic for Applications (VBA) is the subject of a separate course. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 16, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 31, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 30, June 2010 | Lyngford House, Taunton | |
| Thursday 7, October 2010 | Buckerell Lodge, Exeter | |
| Tuesday 7, December 2010 | Lyngford House, Taunton | |
Excel - Intermediate
Days: 1 | Price: £129.00 (per person)
This one-day course is for the reasonably experienced user of Excel who wishes to develop more complex spreadsheets, use more advanced formulae and develop skills in data analysis techniques. A proficiency in setting up basic spreadsheets is assumed, as is familiarity with the Windows environment. More Information >>
| Date | Venue | |
|---|---|---|
| Thursday 11, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 2, June 2010 | Lyngford House, Taunton | |
| Wednesday 1, September 2010 | Buckerell Lodge, Exeter | |
| Tuesday 26, October 2010 | Lyngford House, Taunton | |
| Wednesday 1, December 2010 | Buckerell Lodge, Exeter | |
Finance for Non-Financial Managers
Days: 1 | Price: £159.00 (per person)
Every decision we make as managers affects the money in the business. All businessmen and women must understand the financial management of their business, as much as they understand what it does, if they are to keep it healthy and prosperous and make money. Large corporations have teams of management accountants to advise them but you can get the same information using simple concepts and techniques that will enable you to run your business rather than it run you. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 24, February 2010 | Buckerell Lodge, Exeter | |
| Wednesday 24, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 19, May 2010 | Regus, Exeter | |
| Wednesday 22, September 2010 | Buckerell Lodge, Exeter | |
| Wednesday 1, December 2010 | Lyngford House, Taunton | |
HR for Non HR Managers (2 days)
Days: 2 | Price: £195.00 (per person)
Are you working within the requirements of the law and getting the most from your staff? This course looks at good prectice throughout the employment relationship from appointment to termination, and everything in between. Skills relating to people management will be explored and developed along with technical insight to ensure that managers are not managing people beyond their competence. During the 2 days, delegates will consider how to manage the performance of their staff from the exceptional to the underachievers, all with a legal and business focus. The key theme throughout the sessions will be 'getting it right' and maintaining the dignity and respect of employees throughout any processes. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 10, February 2010 | The Carlyon Bay Hotel | |
| Tuesday 16, February 2010 | 45 Queen Street, Exeter | |
| Tuesday 25, May 2010 | The Carlyon Bay Hotel | |
| Tuesday 22, June 2010 | Regus, Exeter | |
| Wednesday 1, September 2010 | Lyngford House, Taunton | |
| Tuesday 5, October 2010 | The Carlyon Bay Hotel | |
| Tuesday 2, November 2010 | Buckerell Lodge, Exeter | |
ILM Level 5 - Award in Management
Days: 12 | Price: £2995.00 (per person)
ILM Level 5 Award In Management * Accredited 12 day management course * 2 days management tutorial/coaching * Successful candidates receive nationally recognised ILM Level 5 Award in Management * No formal entry requirements * Limited to 12 delegates * 11 month programme More Information >>
| Date | Venue | |
|---|---|---|
| Monday 31, May 2010 | 45 Queen Street, Exeter | |
Leadership Development Programme (4 days)
Days: 4 | Price: £895.00 (per person)
Leadership has never been more necessary, and its role more varied. Most top executives have grown up through the ranks and have had to master many role changes, but the final change from manager to leader is the most challenging and difficult. To achieve this, leaders need to understand their new role in business. They need to know how to maximise potential of their team through delegation and empowerment, to understand the behavioural differences between them, and to add in the most important aspect of motivation, both personal and for the team. They have to set the blueprint for their business, including setting the vision and the goals whilst moving their team to a self-empowered structure for growth. They need to present themselves as masters of positively influencing people and maintaining a high level of integrity. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 9, March 2010 | Buckerell Lodge, Exeter | |
| Tuesday 8, June 2010 | Buckerell Lodge, Exeter | |
| Wednesday 1, September 2010 | Buckerell Lodge, Exeter | |
| Tuesday 23, November 2010 | Lyngford House, Taunton | |
Leading Your Team
Days: 1 | Price: £159.00 (per person)
Working in a true team environment will offer many benefits. How you mould your group of people into an active and successful team takes consistent hard work, commitment, trust and organisation. The team works together in an organised manner to achieve specific goals and their relationships are based more on equality rather than hierarchy. This course is designed for the new or experienced Team Leader or Line Manager who wants to develop new skills to motivate and manage themselves more effectively and the individuals in their team. They are looking to build a more motivated, solutions-orientated, skilled working environment. One that everyone is happy and proud to be a part of! More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 6, April 2010 | The Carlyon Bay Hotel | |
| Tuesday 11, May 2010 | Buckerell Lodge, Exeter | |
| Wednesday 7, July 2010 | The Carlyon Bay Hotel | |
| Tuesday 24, August 2010 | Lyngford House, Taunton | |
| Thursday 9, September 2010 | Buckerell Lodge, Exeter | |
| Wednesday 10, November 2010 | Buckerell Lodge, Exeter | |
Management Development Programme (4 days)
Days: 4 | Price: £695.00 (per person)
Effective managers understand behavioural differences and have the flexibility to comfortably use different management approaches in different situations. Effective managers choose to develop their present skills and build upon that foundation. This programme has been designed to determine the most effective management approach as each session introduces key skills, knowledge and attitude training needed to become more effective. It takes the approach of the manager 'facilitating' staff, enabling them to reach their full potential. This approach focuses on the co-operative use of power with people rather than over them. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 17, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 21, April 2010 | Regus, Exeter | |
| Wednesday 2, June 2010 | Lyngford House, Taunton | |
| Tuesday 14, September 2010 | The Carlyon Bay Hotel | |
| Wednesday 27, October 2010 | Buckerell Lodge, Exeter | |
| Wednesday 1, December 2010 | Lyngford House, Taunton | |
Managing Demanding & Challenging Customers
Days: 1 | Price: £159.00 (per person)
Do you have to deal with demanding or challenging customers face-to-face or on the telephone or both? Are you looking for creative as well as practical solutions that work? This course is designed to reduce your stress, frustration, anger, disappointment or even, at times, feeling of inadequacy when you ask yourself, “What can I do or say next to address this problem?”. Working with your challenging and demanding customers professionally and positively can make the difference between building a customer’s loyalty or losing the customer forever. Outstanding customer service can create the competitive edge that makes or breaks an organisation. We all recognise that customer needs and high expectations are increasing. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 9, March 2010 | 45 Queen Street, Exeter | |
| Tuesday 18, May 2010 | Regus, Exeter | |
| Wednesday 16, June 2010 | The Carlyon Bay Hotel | |
| Tuesday 6, July 2010 | Lyngford House, Taunton | |
| Tuesday 14, September 2010 | Buckerell Lodge, Exeter | |
| Wednesday 24, November 2010 | Buckerell Lodge, Exeter | |
Managing in a Downturn
Days: 1 | Price: £159.00 (per person)
This event is thought provoking, inspirational and practical. To manage effectively and achieve results is difficult in the best of times, you would think it is nigh on impossible in ‘down times’ – maybe not so! This course will help you focus on not just ‘how to’ but ‘what to’ do to align to maximise the productivity of yourself, your staff and in turn the business. It is imperative now, more than ever that we do this. Can you afford not to invest in this event? More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 16, March 2010 | 45 Queen Street, Exeter | |
| Tuesday 27, April 2010 | The Carlyon Bay Hotel | |
| Tuesday 22, June 2010 | Buckerell Lodge, Exeter | |
Marketing made Easy
Days: 1 | Price: £129.00 (per person)
This highly informative workshop will encourage businesses to take a fresh look at their marketing practices and principles, and enable those businesses to maximise from any opportunities created by the current downturn in the economy as well as minimising any competitive threats. The workshop will also help delegates to value the current marketing expenditures and decide how best to commit further budget. Key areas include the use of web based marketing and retention of good relations with existing customers. More Information >>
| Date | Venue | |
|---|---|---|
| Thursday 11, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 28, April 2010 | Lyngford House, Taunton | |
| Tuesday 8, June 2010 | Buckerell Lodge, Exeter | |
Office 2007 Conversion
Days: 1 | Price: £129.00 (per person)
Are you struggling with the new Office 2007 Interface? This one day course will help you understand the new changes in both Word and Excel. Learn how to convert files, customise the Quick Access toolbar to speed up your work, and locate AutoText and AutoCorrect in Word. Mail Merge has changed, so have the charts in Excel - plus lots more! Come and have your questions answered. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 12, October 2010 | Buckerell Lodge, Exeter | |
PowerPoint Intermediate-Advanced
Days: 1 | Price: £129.00 (per person)
This one-day course is designed for users with a basic knowledge of PowerPoint who wish to enhance their presentations making them more interesting and professional. This includes using animation effects, photographs, sound etc. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 3, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 8, September 2010 | Buckerell Lodge, Exeter | |
| Tuesday 30, November 2010 | Lyngford House, Taunton | |
Presentation Skills
Days: 1 | Price: £159.00 (per person)
Ever since we were born we have been presenting our point of view and ourselves. Despite this high level of practice, if you put a person in front of an audience, all their natural ability seems to drain away. Then add the need to be an expert in the subject, the vast array of presentation materials available, the inability of the body to do what it is supposed to, and you have a recipe for disaster. This course is designed to restore your natural abilities, enhance them with the techniques of experts in the field, blend in modern presentation materials and help cope with all the issues of public speaking. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 10, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 19, May 2010 | The Carlyon Bay Hotel | |
| Thursday 24, June 2010 | Lyngford House, Taunton | |
| Wednesday 4, August 2010 | Buckerell Lodge, Exeter | |
| Tuesday 5, October 2010 | The Carlyon Bay Hotel | |
| Tuesday 16, November 2010 | Lyngford House, Taunton | |
Supervision Skills - Essentials of Management
Days: 1 | Price: £159.00 (per person)
Managing staff effectively is a rewarding aspect of management. Organisation, team and individual successes come from good management. This course addresses the fundamental knowledge and understanding of supervision / management, giving the delegates a sound basis and methods for applying proven management practice. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 17, February 2010 | Regus, Exeter | |
| Wednesday 24, February 2010 | 45 Queen Street, Exeter | |
| Wednesday 10, March 2010 | Lyngford House, Taunton | |
| Wednesday 12, May 2010 | Buckerell Lodge, Exeter | |
| Tuesday 7, September 2010 | Buckerell Lodge, Exeter | |
| Tuesday 19, October 2010 | Lyngford House, Taunton | |
| Wednesday 24, November 2010 | Buckerell Lodge, Exeter | |
| Wednesday 24, November 2010 | Buckerell Lodge, Exeter | |
| Thursday 9, December 2010 | The Carlyon Bay Hotel | |
The Art of Delegation, Motivation & Empowerment
Days: 1 | Price: £159.00 (per person)
There are three fundamental tools for being an outstanding manager: 1. To be able to motivate your team, 2. To be able to properly delegate to them, and 3. To understand what it takes before a person can be empowered. Whilst some managers are born with an instinct for this, the bulk of managers realise it is a skill they must develop. Learn the characteristics you need to know about a person before you can motivate, delegate or empower them. Look at the rule for delegation, the rules for empowerment, and the information you need to know about your team members before you can properly motivate them. More Information >>
| Date | Venue | |
|---|---|---|
| Thursday 11, February 2010 | Regus, Exeter | |
| Thursday 4, March 2010 | 45 Queen Street, Exeter | |
| Wednesday 5, May 2010 | Regus, Exeter | |
| Wednesday 9, June 2010 | The Carlyon Bay Hotel | |
| Wednesday 8, September 2010 | Lyngford House, Taunton | |
| Wednesday 27, October 2010 | Buckerell Lodge, Exeter | |
| Wednesday 8, December 2010 | The Carlyon Bay Hotel | |
The Key Skills of Selling by 'Phone
Days: 1 | Price: £159.00 (per person)
Selling by phone requires an additional group of skills to those for face to face selling. Not only can the customer’s body language (which is 55% of our impact) not be read, but equally the customer has no visual stimulus. He relies therefore, on the descriptive statements and vocal tones. To successfully achieve this requires preparation and an understanding of how different customers react. Whilst there are skills related solely to the telephone, champion sales people are also highly skilled in the keys of selling, have an understanding of why customers buy and how to make them say “yes” and place an order. This course covers both skill sets as they are inseparable in selling. More Information >>
| Date | Venue | |
|---|---|---|
| Thursday 18, February 2010 | 45 Queen Street, Exeter | |
| Wednesday 17, March 2010 | 45 Queen Street, Exeter | |
| Thursday 1, April 2010 | Regus, Exeter | |
| Wednesday 26, May 2010 | The Carlyon Bay Hotel | |
| Wednesday 1, September 2010 | Lyngford House, Taunton | |
| Tuesday 12, October 2010 | Buckerell Lodge, Exeter | |
| Tuesday 23, November 2010 | Buckerell Lodge, Exeter | |
Time Management Skills - It's About Time
Days: 1 | Price: £159.00 (per person)
Everyone in the world regardless of their success levels has the same number of hours in the day. If we start with the same amount of time why is it that some people seem to achieve more then others in the time available? Clearly therefore effectiveness and output have little to do with the hours you work and everything to do with how you use those hours. This course is aimed at giving you the tools to use your time more productively, whilst at the same time lead a balanced life, achieve all your current goals and meet the new goals that are part of the changing pattern of the work environment. This course includes, but goes beyond, the traditions of effective time management. It demonstrates that through self-awareness and motivation we are capable of more than we believe we can do, yet makes room for the rest of our life outside of work. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 24, March 2010 | Lyngford House, Taunton | |
| Tuesday 13, April 2010 | The Carlyon Bay Hotel | |
| Tuesday 18, May 2010 | Buckerell Lodge, Exeter | |
| Wednesday 15, September 2010 | The Carlyon Bay Hotel | |
| Tuesday 19, October 2010 | Lyngford House, Taunton | |
| Wednesday 10, November 2010 | Buckerell Lodge, Exeter | |
Train the Trainer - Build Effective Training Skills
Days: 1 | Price: £159.00 (per person)
The effectiveness of training depends on the trainer’s ability to transfer knowledge and understanding. This course develops the skills in the full training lifecycle including design of a structured training programme, methods of facilitating the learning process and evaluation of effectiveness. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 2, March 2010 | 45 Queen Street, Exeter | |
| Tuesday 4, May 2010 | Lyngford House, Taunton | |
| Tuesday 1, June 2010 | Buckerell Lodge, Exeter | |
| Thursday 16, September 2010 | Buckerell Lodge, Exeter | |
| Thursday 28, October 2010 | Lyngford House, Taunton | |
| Tuesday 30, November 2010 | Buckerell Lodge, Exeter | |
Word Intermediate-Advanced
Days: 1 | Price: £129.00 (per person)
Are you only using Word for simple letters? So much more can be achieved to help promote your business or improve productivity in your department – including Mail Merge, creating booklets and flyers with photographs/graphics. Learn to become more creative and produce professional looking documents and reports. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 24, February 2010 | 45 Queen Street, Exeter | |
| Tuesday 11, May 2010 | Regus, Exeter | |
| Wednesday 15, September 2010 | Buckerell Lodge, Exeter | |
| Wednesday 17, November 2010 | Buckerell Lodge, Exeter | |