Course List
Sales & Marketing
To continue to achieve growth in a business it is essential to review and develop marketing knowledge and techniques. We also have a range of sales courses which will benefit those entering the sales arena for the first time and the seasoned professional.
Our Sales and Marketing courses will develop those skills thereby ensuring you get the most from your marketing and maximising your sales.
Developing Your Selling and Negotiation Skills
Days: 1 | Price: £179.00 (per person)
This course takes anyone in sales, either new to the profession, or an old hand, and will make them look at every aspect of their preparation, presentation, and ability to pick up the order. It covers the fundamentals of selling, whilst also pushing the boundaries of knowledge for anyone experienced in sales. There are two key commandments that will be new to most sales people and that is ‘No pain, no gain, no sale’ and ‘Making the close automatic’. This will be a day of transformation for anyone in the sales profession More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 28, September 2010 | Buckerell Lodge, Exeter |  |
| Tuesday 26, October 2010 | Lyngford House, Taunton | |
| Tuesday 30, November 2010 | The Carlyon Bay Hotel | |
Managing Demanding & Challenging Customers
Days: 1 | Price: £159.00 (per person)
Do you have to deal with demanding or challenging customers face-to-face or on the telephone or both? Are you looking for creative as well as practical solutions that work? This course is designed to reduce your stress, frustration, anger, disappointment or even, at times, feeling of inadequacy when you ask yourself, “What can I do or say next to address this problem?”. Working with your challenging and demanding customers professionally and positively can make the difference between building a customer’s loyalty or losing the customer forever. Outstanding customer service can create the competitive edge that makes or breaks an organisation. We all recognise that customer needs and high expectations are increasing. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 14, September 2010 | Buckerell Lodge, Exeter | |
| Wednesday 24, November 2010 | Buckerell Lodge, Exeter | |
The Key Skills of Selling by 'Phone
Days: 1 | Price: £179.00 (per person)
Selling by phone requires an additional group of skills to those for face to face selling. Not only can the customer’s body language (which is 55% of our impact) not be read, but equally the customer has no visual stimulus. He relies therefore, on the descriptive statements and vocal tones. To successfully achieve this requires preparation and an understanding of how different customers react. Whilst there are skills related solely to the telephone, champion sales people are also highly skilled in the keys of selling, have an understanding of why customers buy and how to make them say “yes” and place an order. This course covers both skill sets as they are inseparable in selling. More Information >>
| Date | Venue | |
|---|---|---|
| Wednesday 1, September 2010 | 45 Queen Street, Exeter | |
| Tuesday 12, October 2010 | Buckerell Lodge, Exeter | |
| Tuesday 23, November 2010 | Buckerell Lodge, Exeter | |