Course List
Managing Demanding & Challenging Customers
Days: 1 | Price: £159.00 (per person)
Do you have to deal with demanding or challenging customers face-to-face or on the telephone or both? Are you looking for creative as well as practical solutions that work? This course is designed to reduce your stress, frustration, anger, disappointment or even, at times, feeling of inadequacy when you ask yourself, “What can I do or say next to address this problem?”. Working with your challenging and demanding customers professionally and positively can make the difference between building a customer’s loyalty or losing the customer forever. Outstanding customer service can create the competitive edge that makes or breaks an organisation. We all recognise that customer needs and high expectations are increasing. More Information >>
| Date | Venue | |
|---|---|---|
| Tuesday 14, September 2010 | 45 Queen Street, Exeter |  |
| Wednesday 24, November 2010 | Buckerell Lodge, Exeter | |