Candy Bowman
Trainer Profile
Candy Bowman is a communications specialist and highly experienced trainer. She has worked extensively with confidence building strategies in the workplace.
Candy is a Foundation member of the Institute of Customer Service.
View open courses by Candy Bowman
In-House Training
- Customer Relationship Strategy Development (CRM)
This course provides a platform for Directors and Senior Managers to devise and implement a strategy that can be embraced by all.
- Excellent Customer Care
This course is a thorough exploration of good communication, including verbal and non-verbal messages, what makes customers feel appreciated, asking the right questions and actively listening to the answers.
- Professional Telephone Sales Techniques
This course equips delegates with an understanding of how the telephone works in a sales capacity, how to use it to optimum advantage, and the process for any sales call.
- Reception to Perfection
Reception to Perfection deals with the essential skills to best represent an organisation providing new, existing and internal customers, with a first class service.
- Professional Telephone Sales Techniques
Providing exemplary customer service over the telephone can be a matter of awareness, augmenting skills, capability and attitude. This course looks at the most important components of customer service over the telephone so that every call represents the company or organisation to its best advantage.
For further information on the above courses, please call 0845 2450417 or email info@crisp-cpd.com