Terms and Conditions of Business - Ki People Consulting Ltd, trading as Crisp Professional Development (CPD).

These Terms and Conditions apply to our Open Course training programmes (i.e. those hosted by us at Compton House, Exeter and available to the general public).

1. Bookings

A booking is only confirmed when written confirmation of the booking is received by the booker and/or delegate (including by email). This constitutes a binding contract. It is the responsibility of the booker to provide CPD with a Purchase Order Number if one is required.

2. Payment

Payments can be made by via our website, by debit or credit card or by cheque or by BACS. Cheques should be made payable to “Ki People Consulting Ltd”, please ensure VAT is included.

Full payment must be received within 30 days of booking or before the course start date, whichever is soonest.

3. Late Payment

In the event payment in full is not received in accordance with paragraph 2 above, CPD reserves the right to re-allocate the workshop place to another delegate or refuse admission.

In the event of late payment, interest may be charged at the rate of 8% above base rate on the full amount outstanding, under the Late Payment of Commercial Debts (Interest) Act 1998.

Payment is only accepted in pounds sterling.

4. Transfers

Subject to availability, a delegate may transfer a booking to an alternative course on one occasion. The new Course must be within 12 months of the date of the original booking.  Provided CPD are notified more than 7 days prior to the course start date and payment has been received in full, transfers can be made for no additional fee. In the event that a transfer is requested within 7 days of the course start date an administration fee of 25% of the course fee will be payable and must be paid within 28 days or prior to the new course date (whichever is sooner). Bookings can only be transferred once, after which, if a delegate is unable to attend, the booking will be treated as cancelled and no refund will be made.

5. Substitutions

An alternative delegate can attend an Open Course in the place of the original delegate at no extra charge, however, please let us know in the event this is necessary. Substitutions on ILM accredited Courses cannot be accepted.

6. Cancellations by Customer

In the event of cancellation, a 100% cancellation fee is payable by the Customer.

7. Cancellation and alterations to Course Contents, Dates, Venue, Fees and Trainer.

CPD reserves the right to alter or cancel the date or venue of courses without liability. In the event of CPD cancelling a course, and where an alternative cannot be provided, the course fee will be refunded by CPD to the booker. CPD reserves the right to provide a substitute trainer without notice. CPD seek to ensure that the contents of courses is continually reviewed and kept up to date, this could result in some alterations to the published contents, CPD reserve the right to make amendments to the published course contents without notice.

All fees are subject to change and can be altered at any time prior to booking.

8. Special Offers and Discounts

Only one special offer or discount can be used per course. Discounts and Special Offers are at the discretion of CPD and can be withdrawn at any time.

9. Learning Passports

The full cost of a learning passport must be paid within 28 days of booking the first course and prior to attendance at the first course. A Learning Passport is valid for 12 months from the date of the booking of the Learning Passport and all courses booked using the Learning Passport must be attended within this 12 month period. In the event that all courses cannot be attended within this period, the Learning Passport holder will lose the Passport credit. Cancellation of the Learning Passport by a customer will result in a 100% cancellation fee. The Learning Passport cannot be used in conjunction with any other offers or discounts.