Course Directory

Sales & Marketing:

A guide to getting the most out of LinkedIn

Whether you're looking to generate leads, position yourself as a thought leader or simply improve your online CV, this course will help you immensely.

Human Resources (HR):

Appraisal Conversations

This one-day workshop is to help any manager or supervisor who holds performance conversations with their employees. This includes regular 1:1 performance conversations, planning and objective/target setting, development planning and more formal performance based discussions as part of an appraisal system.

Effective Communication:

Assertiveness, Self Confidence & Communication

On the Assertiveness, Self Confidence and Communication Course you will discover the methods and techniques to create a powerful, positive impression on people and overcome the most common barriers to communication

Leadership:

Being a Leader

Great leaders do not become great by continuing to do the same things that made them successful earlier in their career. Our work enables leaders – or those stepping up to a role - to carefully evaluate the skills, time and values that are required for leadership.

Customer Service:

Building Client Rapport (Conversational Selling)

Support positive engagement with your customers through building relationships naturally. Listen and focus on the customer, their interests, needs and objectives

Customer Service:

Building Effective Customer Relationships

This course, aimed at anyone with a client-facing role, helps build customer relationships by focusing on key customer service skills such as enhanced listening, adapting style to suit the interaction, how to give effective advice on a product or service, whilst also looking at the skills needed to up-sell and cross-sell.

Management:

Coaching Skills for Managers

Coaching Skills for Managers. An increasing number of organisations now have a coaching culture. Develop the skills to conduct meaningful performance conversations through enhanced listening and questioning.

Effective Communication:

Communicating with Confidence

On the Communicating with Confidence course you will learn how to achieve better results by communicating skilfully and with assertiveness in a fun and relaxed environment

Leadership:

Compassionate Leadership

During this course we will spend time understanding what it means to be authentic and compassionate whilst operating in a systems environment

Human Resources (HR):

Conflict and Dispute Resolution

This course is designed for new or existing managers, who wish to encourage a culture where disagreement and difference of opinion is welcomed and respected but need to improve their skills in identifying situations where healthy dispute has turned into conflict and improve their skills in managing and defusing this workplace tension before it has a negative impact on the individuals involved and the wider organisation.

Human Resources (HR):

Continuous Performance Management

This one day course provides an opportunity to understand and explore some more about the potential benefits and value of Continuous Performance Management (CPM ) approaches and how you can support your organisation to make the necessary changes to implement a more meaningful and effective continuous approach to managing and motivating individuals.

Customer Service:

Customer Service Excellence

This course will show you why managing customers' expectations and handling dissatisfaction are vital to an organisation’s success. We will teach you how to act in a professional manner in person and on the phone.

Effective Communication:

Dealing with Difficult People & Negativity

On the Dealing with Difficult People & Negativity Course you will complete your own personal profile and learn how to use your own personality style effectively with difficult/challenging people

Human Resources (HR):

Dealing with Grievance Matters

This half day session will focus on exploring the overall policy framework for managing grievance issues at work. The session will also look at how to investigate grievance issues, including exploring potential resolutions and outcomes.

Human Resources (HR):

Developing Workplace Mediation Skills

This course is designed to build skills and confidence in preventing and resolving workplace disputes.

Human Resources (HR):

Disciplinary Investigations and Hearings

This half day session will focus on exploring the Disciplinary framework for managing misconduct issues at work. The session will also look at how and when to define the level of offence: minor, serious or gross misconduct, and making decisions on the appropriate sanction level to apply in the circumstance.

Essential Business Skills:

Effective Meetings and Minute Taking

Running productive meetings and understanding the importance of minute taking is essential to any professional organisation. This practical course will teach you the fundamental skills necessary to prepare for a meeting, to take an effective meeting, to understand the importance of good minute taking and understand the meeting follow up procedure.

Management:

Embracing Change

An introduction to Leading self and others through change. discover and challenge your assumptions about change; how building up resilience will enable you to embrace and flourish during a change programme. This will then enable you to manage and communicate the change within an organisational context.

Effective Communication:

Emotionally Intelligent Communication - how to build Trust and Rapport

If you want to create a positive impression with new team members, build relationships with suppliers and / or customers, motivate people, to get support for your ideas and proposals, then this one day introduction to building trust, empathy and rapport is for you.

Leadership:

Emotionally Intelligent Leadership

Emotionally Intelligent Leadership. Successful and effective people build rapport, trust and empathy with apparent ease. This one day introduction to emotional intelligence enables you to explore these behaviours and beliefs.

Customer Service:

Emotionally Intelligent Selling

The Emotionally Intelligent Selling Workshop is for you if you want to learn how to sell through building trust and rapport.

Management:

Enhancing Team Effectiveness

This workshop is for new and existing team leaders and managers, including Senior Managers, who have a need to improve the effectiveness of a team they are responsible for.

Effective Communication:

Essential Art of Persuasion and Influence

The Essential Art of Persuasion and Influence course is perfect for anyone who wishes to improve their effectiveness with customers, suppliers and/or colleagues.

Human Resources (HR):

Essential HR for Managers

Our Essential HR for Managers workshop is for you if you want to get the best out of your team whilst working within the requirements of the law.

Finance & IT:

Excel Advanced

The Excel Advanced Course is designed for the experienced Excel user who wishes to examine the more advanced features of this sophisticated software.

Finance & IT:

Excel Intermediate

The Excel Intermediate Course is for the reasonably experienced Excel user wishing to develop more complex spreadsheet skills.

Finance & IT:

Excel Introduction Plus

The Excel Introduction Plus Workshop is designed for those new to the Excel environment or who are finding that producing a working, sensible spreadsheet is taking too long!

Finance & IT:

Finance for Non-Finance Managers

The Finance for Non-Finance Managers workshop is for you if you need to understand how a company is managed from a financial point of view. You will learn elementary accounting principles, how the balance sheet, profit and loss account and cash flow statements interact.

Human Resources (HR):

How to run effective employee forums

Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.

ILM Accredited:

ILM Level 3 Award in Coaching

For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and Management (ILM) Level 3 Award in Coaching.

ILM Accredited:

ILM Level 3 Award in Leadership and Management

All our Institute of Leadership and Management (ILM) programmes are designed to give practising or aspiring supervisors and managers a solid foundation in their formal development. We combine face-to-face learning workshops and self study, with the support of a dedicated tutor, to create a bespoke package of learning that is right for the candidates and provides a visible return on investment.

ILM Accredited:

ILM Level 5 Award in Leadership and Management

All our Institute of Leadership and Management (ILM) programmes are designed to give practising or aspiring supervisors and managers a solid foundation in their formal development.

ILM Accredited:

ILM Level 5 Certificate in Coaching and Mentoring

Understand the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context with this ILM Qualification

Human Resources (HR):

Interviewing and Onboarding

Onboarding isn’t as simple as a day one process of filling out forms and attending a company presentation, and a well planned and delivered onboarding experience directly influences the engagement, motivation and performance of your new starter as well as your reputation as an employer.

Mindset:

Introduction to Emotional Intelligence

Have you met someone who seems to have an innate ability for connecting with people? They are much more attuned to the feelings of others and as such can create a sense of trust and understanding in a matter of minutes. Successful and effective people often display a range of behaviours and beliefs that are at first hard to categorise. They are great ‘people’ people, good listeners, first class communicators, visionaries who have a handle on the detail.

Mindset:

Introduction to NLP

Have you ever wondered about all of that stuff going on in your head and how that supports you in achieving things (or not!)?

Management:

Introduction to People Management

Our Introduction to People Management course will provide you with excellent people management skills - an essential element of becoming an effective manager yet one many new-in-role managers are ill-prepared for.

Essential Business Skills:

Introduction to Process Improvement

How do your business processes impact on the customer experience and how could they be improved?

Essential Business Skills:

Introduction to Project Management

Our Project Management course provides a step by step approach to ensuring that each project is as successful as possible.

Leadership:

Leader as Coach

This one-day session takes the behaviours and skills of coaching and places them firmly in the leadership context. It will help leaders to support individuals in achieving their goals, overcome challenges and move forward in their role within the organisation.

Management:

Leading Your Team & Raising the Bar

Leading your Team & Raising the Bar is essential for team leaders and managers who want to improve the performance of their team.

Customer Service:

Managing Challenging & Demanding Customers

Working with your challenging and demanding customers professionally and positively can make the difference between building a customer’s loyalty and losing them forever. You will learn how to manage demanding customers in a professional, decisive and constructive manner so that all parties are content.

Customer Service:

Managing Customers' Expectations and Handling Dissatisfaction

The Managing Customers' Expectations and Handling Dissatisfaction is for anyone involved in a customer service role whether face-to-face, over the telephone or via email. This course will build on your present skills whilst introducing new ones.

Management:

Managing for Efficiency and Effectiveness (1 Day)

This course is designed for those in charge of a department, factory, or the business as a whole, and is full of tools and diagnostics that can be used in the business to create a more effective and efficient business whilst looking at what savings that can made throughout the process.

Management:

Managing for Efficiency and Effectiveness (3 Days)

Intended for junior and middle managers, this three day course provides the skills to manage yourself and others. It can be taken as a standalone course, or as part of the ILM Level 5 in Leadership & Management.

Management:

Masterclass Event: Embracing Change

Learn how to communicate and manage change in order to keep a motivated and positive team.

Management:

Mastering People Management

Mastering People Management is a two day programme designed for people who have experience of managing people and who want to learn how to get the best out of their team.

Mindset:

Mental Health Awareness at Work

A one day course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who may be developing or living with a condition.

Effective Communication:

Negotiation Skills

We're all involved in negotiations on a daily basis. So, whether we like it or not, we are all negotiators.

Mindset:

Positive Psychology, Strengths & Resilience

It's all in the mind. Learn how postive psychology, appreciative inquiry and working with strengths can build resilience and well being

Essential Business Skills:

Powerful Powerpoint Presentations

This course covers all the practical aspects of creating and delivering a presentation. You'll learn how to use different slide types, themes, text sizes, animations and lots more, as well as all the functionality you'll need to effectively deliver a presentation.

Essential Business Skills:

Presentation Skills

Our Presentation Skills course will help you overcome fears and barriers and develop outstanding presentation skills. Perfect for anyone with a message to deliver.

Essential Business Skills:

Problem Solving & Decision Making

This course is designed to help identify the root cause of the problems within the business and to help make the necessary decisions to enable changes to be implemented.

Human Resources (HR):

Recruiting and Interviewing Excellence

This course introduces some best practice techniques to maximise your chances of recruiting the right people for your organisation’s culture, values and ambitions.

Management:

Supervision Skills

The Supervision Skills Workshop is ideal for anyone that has supervisory responsibility for individuals, small and large teams. Introduces a range of communication and management techniques.

Customer Service:

The Art Of Selling

The Art of Selling Course is a one day course will show you how the power of influence and credibility can help you achieve sales excellence.

Management:

The Art of Delegation, Motivation & Empowerment

The Art of Delegation, Motivation & Empowerment will show you how to be an outstanding manager. Its is a must for all heads of department and team leaders.

Management:

The Essentials of People Management

This one day course is designed to help new managers learn the fundamentals of effective people management.

Essential Business Skills:

Time Management

The Time Management Course aimed at giving you the tools to use time more effectively, set goals, get organised and remove worry. Delegates range from senior professionals to new recruits.

Essential Business Skills:

Train the Trainer

The Train the Trainer Workshop is for you if you want to learn the methods of facilitation, the art of demonstration and the latest training theories in this highly interactive and involving workshop. Suitable for anyone who is required to deliver content.

Mindset:

Training the Brain – mindfulness in the workplace

This course is for individuals and teams with a desire to understand the principles of mindfulness and apply practical daily techniques and behaviours that will lead to wide-ranging benefits including individual wellbeing, increased creativity, enhanced decision making and greater empathy and compassion.

Leadership:

Transform Your Organisation with Appreciative Inquiry

Appreciative Enquiry is the study of and focus on what works well in a business and can be (and has been) used to transform business performance. By recognising and amplifying those winning elements, an organisation can expect to benefit from improved results, improved relationships and a highly supportive and collaborative working environment.

Mindset:

Unconscious Bias in the Workplace

Whether we are aware we are doing it or not, we make judgements about people we meet all the time. We are all biased and we can't help it. We might be influenced by a persons gender, race, age, size, height or disability and we form opinions on their character, their behaviours and their capability, based on these factors.

Essential Business Skills:

Writing for Business & Marketing

Understand the basic rules of writing clear, concise and compelling copy. Whether you write sales copy or marketing content, our copywriting course will give you an overview into creating highly readable and effective copy