Course Directory
Sales & Marketing
A guide to getting the most out of LinkedIn
Whether you're looking to generate leads, position yourself as a thought leader or simply improve your online CV, this course will help you immensely.
View courseEffective Communication
Assertiveness, Self Confidence & Communication
On the Assertiveness, Self Confidence and Communication Course you will discover the methods and techniques to create a powerful, positive impression on people and overcome the most common barriers to communication
View courseLeadership
Being a Leader
Great leaders do not become great by continuing to do the same things that made them successful earlier in their career. Our work enables leaders – or those stepping up to a role - to carefully evaluate the skills, time and values that are required for leadership.
View courseEffective Communication
Building Effective Customer Relationships
This course, aimed at anyone with a client-facing role, helps build customer relationships by focusing on key customer service skills such as enhanced listening, adapting style to suit the interaction, how to give effective advice on a product or service, whilst also looking at the skills needed to up-sell and cross-sell.
View courseManagement
Coaching Skills for Managers
Coaching Skills for Managers. An increasing number of organisations now have a coaching culture. Develop the skills to conduct meaningful performance conversations through enhanced listening and questioning.
View coursePersonal Impact & Effectiveness
Communicating with Confidence for Women
On the Communicating with Confidence for Women Course you will learn how to achieve better results by communicating skilfully and with assertiveness in a fun and relaxed environment
View coursePersonal Impact & Effectiveness
Continuous Performance Management
This one day course provides an opportunity to understand and explore some more about the potential benefits and value of Continuous Performance Management (CPM ) approaches and how you can support your organisation to make the necessary changes to implement a more meaningful and effective continuous approach to managing and motivating individuals.
View courseSales & Marketing
Conversational Selling
Support positive engagement with your customers through building relationships naturally. Listen and focus on the customer, their interests, needs and objectives
View courseSales & Marketing
Customer Service Excellence
This course will show you why managing customers' expectations and handling dissatisfaction are vital to an organisation’s success. We will teach you how to act in a professional manner in person and on the phone.
View coursePersonal Impact & Effectiveness
Dealing with Difficult People & Negativity
On the Dealing with Difficult People & Negativity Course you will complete your own personal profile and learn how to use your own personality style effectively with difficult/challenging people
View courseManagement
Dealing with Grievance Matters
This half day session will focus on exploring the overall policy framework for managing grievance issues at work. The session will also look at how to investigate grievance issues, including exploring potential resolutions and outcomes.
View courseManagement
Developing Workplace Mediation Skills
This course is designed to build skills and confidence in preventing and resolving workplace disputes.
View courseManagement
Developing and Leading Teams
Our Developing and Leading Teams workshop for junior and middle managers is a three day course providing the skills to manage yourself and others. It can be taken as a standalone course, or as part of the ILM Level 5 in Leadership & Management
View courseManagement
Disciplinary Investigations and Hearings
This half day session will focus on exploring the Disciplinary framework for managing misconduct issues at work. The session will also look at how and when to define the level of offence: minor, serious or gross misconduct, and making decisions on the appropriate sanction level to apply in the circumstance.
View courseManagement
Effective Continuous Performance Conversations (Appraisal Skills)
This one-day workshop is to help any manager or supervisor who holds performance conversations with their employees. This includes regular 1:1 performance conversations, planning and objective/target setting, development planning and more formal performance based discussions as part of an appraisal system.
View courseEffective Communication
Effective Meetings and Minute Taking
Running productive meetings and understanding the importance of minute taking is essential to any professional organisation. This practical course will teach you the fundamental skills necessary to prepare for a meeting, to take an effective meeting, to understand the importance of good minute taking and understand the meeting follow up procedure.
View courseManagement
Embracing Change
An introduction to Leading self and others through change. discover and challenge your assumptions about change; how building up resilience will enable you to embrace and flourish during a change programme. This will then enable you to manage and communicate the change within an organisational context.
View coursePersonal Impact & Effectiveness
Emotionally Intelligent Communication - how to build Trust and Rapport
If you want to create a positive impression with new team members, build relationships with suppliers and / or customers, motivate people, to get support for your ideas and proposals, then this one day introduction to building trust, empathy and rapport is for you.
View courseLeadership
Emotionally Intelligent Leadership
Emotionally Intelligent Leadership. Successful and effective people build rapport, trust and empathy with apparent ease. This one day introduction to emotional intelligence enables you to explore these behaviours and beliefs.
View courseSales & Marketing
Emotionally Intelligent Selling
The Emotionally Intelligent Selling Workshop is for you if you want to learn how to sell through building trust and rapport.
View courseManagement
Enhancing Team Effectiveness
This workshop is for new and existing team leaders and managers, including Senior Managers, who have a need to improve the effectiveness of a team they are responsible for.
View courseEffective Communication
Essential Art of Persuasion and Influence
The Essential Art of Persuasion and Influence course is perfect for anyone who wishes to improve their effectiveness with customers, suppliers and/or colleagues.
View courseManagement
Essential HR for Managers
Our Essential HR for Managers workshop is for you if you want to get the best out of your team whilst working within the requirements of the law.
View courseFinance & IT
Excel Advanced
The Excel Advanced Course is designed for the experienced Excel user who wishes to examine the more advanced features of this sophisticated software.
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Excel Intermediate
The Excel Intermediate Course is for the reasonably experienced Excel user wishing to develop more complex spreadsheet skills.
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Excel Introduction Plus
The Excel Introduction Plus Workshop is designed for those new to the Excel environment or who are finding that producing a working, sensible spreadsheet is taking too long!
View courseFinance & IT
Finance for Non-Finance Managers
The Finance for Non-Finance Managers workshop is for you if you need to understand how a company is managed from a financial point of view. You will learn elementary accounting principles, how the balance sheet, profit and loss account and cash flow statements interact.
View courseManagement
How to run effective employee forums
Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.
View courseILM Accredited
ILM Level 3 Award in Coaching
For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and Management (ILM) Level 3 Award in Coaching.
View courseILM Accredited
ILM Level 3 Award in Leadership and Management
All our Institute of Leadership and Management (ILM) programmes are designed to give practising or aspiring supervisors and managers a solid foundation in their formal development. We combine face-to-face learning workshops and self study, with the support of a dedicated tutor, to create a bespoke package of learning that is right for the candidates and provides a visible return on investment.
View courseILM Accredited
ILM Level 5 Award in Leadership and Management
All our Institute of Leadership and Management (ILM) programmes are designed to give practising or aspiring supervisors and managers a solid foundation in their formal development.
View courseManagement
Introduction to Emotional Intelligence
Have you met someone who seems to have an innate ability for connecting with people? They are much more attuned to the feelings of others and as such can create a sense of trust and understanding in a matter of minutes. Successful and effective people often display a range of behaviours and beliefs that are at first hard to categorise. They are great ‘people’ people, good listeners, first class communicators, visionaries who have a handle on the detail.
View coursePersonal Impact & Effectiveness
Introduction to NLP
Have you ever wondered about all of that stuff going on in your head and how that supports you in achieving things (or not!)?
View courseManagement
Introduction to People Management
Our Introduction to People Management course will provide you with excellent people management skills - an essential element of becoming an effective manager yet one many new-in-role managers are ill-prepared for.
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Introduction to Process Improvement
How do your business processes impact on the customer experience and how could they be improved?
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Introduction to Project Management
Our Project Management course provides a step by step approach to ensuring that each project is as successful as possible.
View courseLeadership
Leader as Coach
This one-day session takes the behaviours and skills of coaching and places them firmly in the leadership context. It will help leaders to support individuals in achieving their goals, overcome challenges and move forward in their role within the organisation.
View courseManagement
Leading Your Team & Raising the Bar
Leading your Team & Raising the Bar is essential for team leaders and managers who want to improve the performance of their team.
View courseEffective Communication
Managing Challenging & Demanding Customers
Working with your challenging and demanding customers professionally and positively can make the difference between building a customer’s loyalty and losing them forever. You will learn how to manage demanding customers in a professional, decisive and constructive manner so that all parties are content.
View coursePersonal Impact & Effectiveness
Managing Customers' Expectations and Handling Dissatisfaction
The Managing Customers' Expectations and Handling Dissatisfaction is for anyone involved in a customer service role whether face-to-face, over the telephone or via email. This course will build on your present skills whilst introducing new ones.
View courseManagement
Managing for Efficiency and Effectiveness (1 Day)
This course is designed for those in charge of a department, factory, or the business as a whole, and is full of tools and diagnostics that can be used in the business to create a more effective and efficient business whilst looking at what savings that can made throughout the process.
View courseManagement
Managing for Efficiency and Effectiveness (3 Days)
Intended for junior and middle managers, this three day course provides the skills to manage yourself and others. It can be taken as a standalone course, or as part of the ILM Level 5 in Leadership & Management.
View courseManagement
Masterclass Event: Embracing Change
Learn how to communicate and manage change in order to keep a motivated and positive team.
View courseManagement
Mastering People Management
Mastering People Management is a two day programme designed for people who have experience of managing people and who want to learn how to get the best out of their team.
View courseManagement
Mental Health Awareness at Work
A one day course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who may be developing or living with a condition.
View coursePersonal Impact & Effectiveness
Positive Psychology, Strengths & Resilience
It's all in the mind. Learn how postive psychology, appreciative inquiry and working with strengths can build resilience and well being
View coursePersonal Impact & Effectiveness
Powerful Powerpoint Presentations
This course covers all the practical aspects of creating and delivering a presentation. You'll learn how to use different slide types, themes, text sizes, animations and lots more, as well as all the functionality you'll need to effectively deliver a presentation.
View courseEffective Communication
Presentation Skills
Our Presentation Skills course will help you overcome fears and barriers and develop outstanding presentation skills. Perfect for anyone with a message to deliver.
View courseManagement
Problem Solving & Decision Making
This course is designed to help identify the root cause of the problems within the business and to help make the necessary decisions to enable changes to be implemented.
View courseManagement
Recruiting and Interviewing Excellence
This course introduces some best practice techniques to maximise your chances of recruiting the right people for your organisation’s culture, values and ambitions.
View courseManagement
Supervision Skills
The Supervision Skills Workshop is ideal for anyone that has supervisory responsibility for individuals, small and large teams. Introduces a range of communication and management techniques.
View courseSales & Marketing
The Art Of Selling
The Art of Selling Course is a one day course will show you how the power of influence and credibility can help you achieve sales excellence.
View courseManagement
The Art of Delegation, Motivation & Empowerment
The Art of Delegation, Motivation & Empowerment will show you how to be an outstanding manager. Its is a must for all heads of department and team leaders.
View courseManagement
The Essentials of People Management
This one day course is designed to help new managers learn the fundamentals of effective people management.
View courseManagement
Time Management
The Time Management Course aimed at giving you the tools to use time more effectively, set goals, get organised and remove worry. Delegates range from senior professionals to new recruits.
View courseManagement
Train the Trainer
The Train the Trainer Workshop is for you if you want to learn the methods of facilitation, the art of demonstration and the latest training theories in this highly interactive and involving workshop. Suitable for anyone who is required to deliver content.
View courseEffective Communication
Transform Your Organisation with Appreciative Inquiry
Appreciative Enquiry is the study of and focus on what works well in a business and can be (and has been) used to transform business performance. By recognising and amplifying those winning elements, an organisation can expect to benefit from improved results, improved relationships and a highly supportive and collaborative working environment.
View courseSales & Marketing
Writing for Business & Marketing
Understand the basic rules of writing clear, concise and compelling copy. Whether you write sales copy or marketing content, our copywriting course will give you an overview into creating highly readable and effective copy
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