Management

Developing and Leading Teams

Intended for junior and middle managers, this three day course provides the skills to manage yourself and others. It can be taken as a standalone course, or as part of the ILM Level 5 in Leadership & Management.

The key learning themes are:

• Recognising and understanding behavioural/communication styles. Flexing and adapting personal style for success
• The characteristics and behaviour associated with initiative, leadership, creativity and innovation
• Factors influencing behaviours at work. Theories of motivation
• Passive, aggressive and assertive behaviours
• Handling successfully difficult or challenging situations and people
• Concepts of authority and power; responsibility and accountability
• Processes of delegation and empowerment
• Strategies to encourage managed risk-taking and to learn from failure
• Need for performance assessment
• Feedback, recognition and reward techniques to support, motivate and monitor. Implications of negative or no feedback
• Characteristics of groups and teams
• The importance of direction and values in creating effective teams
• Stages in team development and use of team roles
• Inter-relationships between team and individual performance
• Techniques to evaluate team performance
• Methods to promote trust and respect within the team

Contact us if you'd like to upgrade to a full ILM Level 5 in Leadership and Management

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