Skip to main content

All Courses

Whether you are looking for courses online, face-to-face courses, or e-learning courses, we can help. From courses for managers, communicating skills training, train the trainer courses, to assertiveness training, you’ll find every course we offer listed below.

Use the Courses Filter and Keyword Search box above to narrow your search. Alternatively, filter your search via your preferred delivery method or course type by clicking below.

Unlocking Customer Service: Mastering communication on and off the phone

Delivery Options

In-Person
Virtual

Course Options

In-House

Exceptional customer service isn’t just a luxury; it’s a fundamental pillar of success and every interaction with a customer is an opportunity. That’s why our one-day “Scrap the Script!” course […]

Psychological Safety in the Workplace

Delivery Options

In-Person
Virtual

Course Options

In-House

Have you heard of psychological safety? Are you ready to unlock the full potential of your team and drive exceptional business outcomes? We are thrilled to introduce our highly anticipated […]

Discovering Sales Effectiveness

Delivery Options

In-Person
Virtual

Course Options

In-House

Discovering Sales Effectiveness is Insights foundation programme for salespeople who want to develop their skills, improve their interactions with customers and apply a people-centred approach to sales. This programme takes […]

Discovering Team Effectiveness

Delivery Options

In-Person
Virtual

Course Options

In-House

Our Discovering Team Effectiveness course helps teams find their balance and give their best performance, even during the most difficult times. Our Discovering Team Effectiveness course provides a team with the […]

Discovering Leadership Effectiveness

Delivery Options

In-Person
Virtual

Course Options

In-House

Discovering Leadership Effectiveness is one of three programmes we run using Insights profiles as a foundation for personal growth. Our Discovering Leadership Effectiveness course helps people become the best leaders […]

Excel Intermediate Level 2 course

Delivery Options

In-Person

Course Options

In-House

Our Excel Intermediate Level 2 course is designed for the experienced user of Excel. The delegate will want to examine the more advanced and sophisticated features of Microsoft Excel. This […]

ILM Level 5 Coaching and Mentoring

Delivery Options

In-Person
Virtual

Course Options

In-House

Our ILM Level 5 Coaching and Mentoring Certificate is available as both an open course, when numbers reach 4+ and in-house training, for your team only. This professional qualification is […]

Introduction to Project Management Course

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

This Introduction to project management course gives you a simple, step-by-step approach to ensuring any project you have responsibility for is as successful. It will also help you to plan […]

HR training for Managers

Delivery Options

In-Person
Virtual

Course Options

In-House

HR training for Managers looks at good practice throughout the employment relationship from appointment to termination, and everything in between. Managers generally rely on the efforts of others to achieve […]

ILM Level 3 Coaching

Delivery Options

In-Person
Virtual

Course Options

In-House

For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and […]

ILM Level 3 Leadership and Management

Delivery Options

In-Person
Virtual

Course Options

In-House

Why choose Crisp Professional Development for your ILM Level 3 Qualification? We have been an Approved Centre for over 20 years Individual approach – you will be assigned a personal […]

Emotional Intelligence course

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Have you met someone who seems to have an innate ability for connecting with people? Are they much more attuned to the feelings of others and as such can create […]

Presentation Skills training

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

This Presentation Skills training course will help you to overcome your fear of presenting. Sometimes, when we try to deliver an effective presentation, our natural communication skills and our outgoing […]

Performance Conversations

Delivery Options

In-Person
Virtual

Course Options

In-House

Our Performance Conversations training session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these […]

Leader As Coach: Coaching Skills Training

Delivery Options

In-Person
Virtual

Course Options

In-House

As companies transition away from command-and-control structures, the role of leaders in developing their teams has evolved significantly. The traditional “telling” approach, rooted in top-down authority, is gradually being supplanted […]

Leading With Insights

Delivery Options

In-Person
Virtual

Course Options

In-House

In the dynamic landscape of leadership development, the quest for deeper self-awareness and profound insights has become imperative. To cater to clients seeking to enhance their leadership programs with a […]

Everyday Leadership

Delivery Options

In-Person
Virtual

Course Options

In-House

Everyday Leadership transcends formal titles and positional authority, instead emphasising the capacity to connect with individuals, inspire motivation, and foster positive transformations within both the community and the workplace. It […]

Being A Senior Leader: Leadership Training for Senior Managers

Delivery Options

In-Person
Virtual

Course Options

In-House

Exceptional leadership at the senior level is not just about individual competence; it’s about the collective capability of the board and senior management team to steer the organisation towards success. […]

How To Manage A Hybrid Team

Delivery Options

In-Person
Virtual

Course Options

In-House

In today’s dynamic work landscape, the shift towards hybrid teams presents a pivotal opportunity for organisations to redefine their operational strategies and enhance team performance. As businesses adapt to post-pandemic […]

Team Leadership Course

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. The Team Leadership Course is intended […]

Excel Intermediate Level 1 course

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Excel Intermediate Level 1 course is ideal for those who have a basic understanding of Microsoft Excel. If you find yourself using existing spreadsheets which have been created by […]

How to Deal with Difficult People Training

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Do you encounter challenging individuals inside and outside of the workplace? This How to Deal with Difficult People training course is well designed to help you deal with this kind […]

Delegation & Empowerment Training For Managers

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our delegation training programme is designed […]

How to Run an Effective Employee Forum

Delivery Options

In-Person
Virtual

Course Options

In-House

Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.

Customer Service Skills

Delivery Options

In-Person
Virtual

Course Options

In-House

Our customer service skills training will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]

ILM Level 5 Leadership and Management

Delivery Options

In-Person
Virtual

Course Options

In-House

Why should you choose Crisp Professional Development for an ILM Level 5 Qualification? We have been an Approved Centre for over 20 years Individual approach – you will be assigned […]

Train the Trainer course

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Train the Trainer course will help you understand how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and […]

Assertiveness & Confidence Training for Women

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Assertiveness & Confidence training for Women is for women who want to communicate more confidently and persuasively in a style that is comfortable for you. Do people say that […]

Coaching Training For Managers

Delivery Options

In-Person
Virtual

Course Options

In-House

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. The Coaching Training for Managers programme […]

Mastering People Management

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our Mastering People Management course is […]

Recruitment & Interview skills training

Delivery Options

In-Person
Virtual

Course Options

In-House

In today’s busy world, it is not always easy to devote enough time to recruitment training and activities . However, choosing the wrong candidate will cost your organisation thousands of […]

Managing Effective and Efficient Business Processes

Delivery Options

In-Person
Virtual

Course Options

In-House

As companies grow they tend to evolve and shape themselves around their existing needs. Whilst they might be meeting their performance targets, they may not be doing so in the […]

Positive Psychology & Resilience training

Delivery Options

In-Person
Virtual

Course Options

In-House

Positive psychology supports our ability to tap into our strengths and increase our wellbeing and resilience. Working with strengths makes people more confident, energetic, more engaged and increases performance, self-esteem […]

Assertiveness, Self-Confidence & Communication Training

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Assertiveness, Self-Confidence & Communication training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order to make a […]

Mental Health Awareness course

Delivery Options

In-Person
Virtual

Course Options

In-House

A one day mental health awareness course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who […]

Introduction To People Management

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. That’s why our Introduction to People […]

Time Management course

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

The Time Management Course is ideal for people who have a busy schedule. Do you need help to maximise your productivity, whilst at the same time lead a balanced life? […]

Excel Course for Beginners

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

For beginners, Microsoft Excel spreadsheets can appear complex, difficult, or overwhelming tools to use. However, with a little bit of knowledge and confidence, you can soon start to include this […]

Finance for Non-Financial Managers

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Finance for Non-Financial Managers course is ideal for managers who want to have a better understanding of how the financial aspects of an organisation are managed. On this basic […]

Training For Supervisors

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Effective supervision is not just about managing tasks; it’s about empowering your team to achieve their best. Our supervisor training course (formerly Supervision Skills) is designed to equip supervisors and […]

Persuasion & Influencing Skills Training

Delivery Options

In-Person
Virtual

Course Options

In-House

Do you want to be able to persuade and influence others? If so then our one-day Persuasion & Influencing training course is perfect for you. In this course, you will […]

Being a Leader: Leadership Development Training

Delivery Options

In-Person
Virtual

Course Options

In-House

Exceptional leadership development training is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. That’s why our “Become […]