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All Courses

Whether you are looking for courses online, face-to-face courses, or e-learning courses, we can help. From courses for managers, communicating skills training, train the trainer courses, to assertiveness training, you’ll find every course we offer listed below.

Use the Courses Filter and Keyword Search box above to narrow your search. Alternatively, filter your search via your preferred delivery method by clicking In-person, Virtual, or On-demand below.

Unlocking Customer Service: Mastering communication on and off the phone

Exceptional customer service isn’t just a luxury; it’s a fundamental pillar of success and every interaction with a customer is an opportunity. That’s why our one-day “Scrap the Script!” course […]

Available as

In-person (UK wide)

Virtual

Psychological Safety in the Workplace

Have you heard of psychological safety? Are you ready to unlock the full potential of your team and drive exceptional business outcomes? We are thrilled to introduce our highly anticipated […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

Discovering Sales Effectiveness

Discovering Sales Effectiveness is Insights foundation programme for salespeople who want to develop their skills, improve their interactions with customers and apply a people-centred approach to sales. This programme takes […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

Discovering Team Effectiveness

Our Discovering Team Effectiveness course helps teams find their balance and give their best performance, even during the most difficult times. Our Discovering Team Effectiveness course provides a team with the […]

Available as

In-person (UK wide)

Virtual

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Discovering Leadership Effectiveness

Discovering Leadership Effectiveness is one of three programmes we run using Insights profiles as a foundation for personal growth. Our Discovering Leadership Effectiveness course helps people become the best leaders […]

Available as

In-person (UK wide)

Virtual

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ILM Level 5 Coaching and Mentoring

Our ILM Level 5 Coaching and Mentoring Certificate is available as both an open course, when numbers reach 4+ and in-house training, for your team only. This professional qualification is […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

Compassionate Leadership (MVF)

This half-day masterclass is designed for senior leaders to spend time in a supportive environment with peers to explore key concepts of being a leader including some of the underlying […]

Available as

Virtual

Constructed Conversations (MVF)

This fast-paced session will focus on introducing Managers and Supervisors to the principles behind effective Performance Review Conversations. Specifically, this session will develop your understanding of the purpose of performance […]

Available as

Virtual

Positive Communication and Assertiveness (MVF)

This workshop will help you to efficiently and effectively recognise behaviours in others as well as look inward to recognise your own behaviour type and impact. The course will give […]

Available as

Virtual

Working Smarter (MVF)

As pressures to ‘do more’ with our time and the demands on us increase, it becomes ever more important to invest in ensuring that we work to our maximum effectiveness, […]

Available as

Virtual

Values-based Interviewing Skills (MVF)

This session will focus on exploring effective interviewing skills for recruitment and assessment. This will include developing a values-based approach to your questioning style and techniques, a structured and consistent […]

Available as

Virtual

Introduction to Project Management Course

This Introduction to project management course gives you a simple, step-by-step approach to ensuring any project you have responsibility for is as successful. It will also help you to plan […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

HR training for Managers

HR training for Managers looks at good practice throughout the employment relationship from appointment to termination, and everything in between. Managers generally rely on the efforts of others to achieve […]

Available as

In-person (UK wide)

Virtual

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Leader as Coach

As companies move away from command and control structures, and the expectations of how employees want to be ‘managed’ has shifted, how a leader develops their people also needs to […]

Available as

In-person (UK wide)

Virtual

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Leading with Insights

For clients who want to add a deeper layer of self-awareness and insight into their leadership programmes, we have created this one-day add-on, Leading with Insights, to our Being A […]

Available as

In-person (UK wide)

Virtual

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Everyday Leadership

Everyday Leadership is the concept that you can connect with people, motivate and encourage them without having any formal positional power or authority. It is a way of being – […]

Available as

In-person (UK wide)

Virtual

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Being a Senior Leader

“The directors determine whether or not a company survives and thrives. The extent to which the board liberates or constrains the energies and talents of the people of a company […]

Available as

In-person (UK wide)

Virtual

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ILM Level 3 Coaching

For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and […]

Available as

In-person (UK wide)

Virtual

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ILM Level 3 Leadership and Management

Why choose Crisp Professional Development for your ILM Level 3 Qualification? We have been an Approved Centre for over 20 years Individual approach – you will be assigned a personal […]

Available as

Virtual

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Emotional Intelligence course

Have you met someone who seems to have an innate ability for connecting with people? Are they much more attuned to the feelings of others and as such can create […]

Available as

In-person (UK wide)

Virtual

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Presentation Skills training

This Presentation Skills training course will help you to overcome your fear of presenting. Sometimes, when we try to deliver an effective presentation, our natural communication skills and our outgoing […]

Available as

In-person (UK wide)

£249 or 2 Credits

Virtual

Enquire about running this as an in-house course.

Performance Conversations

Our Performance Conversations training session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these […]

Available as

In-person (UK wide)

Virtual

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Excel Intermediate Level 1 course

Our Excel Intermediate Level 1 course is ideal for those who have a basic understanding of Microsoft Excel. If you find yourself using existing spreadsheets which have been created by […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

How to Deal with Difficult People Training

Do you encounter challenging individuals inside and outside of the workplace? This How to Deal with Difficult People training course is well designed to help you deal with this kind […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

NLP Training to Improve your Communication

In this NLP Training to Improve Your Communication you will first learn about NLP.  Neuro-Linguistic Programming (NLP) is most easily understood as the study of human behaviour, and the key […]

Available as

Virtual

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Delegation & Empowerment Training for Managers

The ultimate goal for every manager is surely to build a high-performing team? This Delegation & Empowerment Training for Managers, you will be learning the right skills and techniques to […]

Available as

In-person (UK wide)

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

How to Manage a Hybrid Team

New ways of working require new ways of managing hybrid teams and to succeed in a post-pandemic world, organisations are recognising the need to adapt to reflect the emerging demands […]

Available as

In-person (UK wide)

Virtual

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Team Leadership course

This Team Leadership course is essential for team leaders and managers who want to improve the performance of their team. Turning your team or department into an active and successful […]

Available as

In-person (UK wide)

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

Managing Effective and Efficient Business Processes

As companies grow they tend to evolve and shape themselves around their existing needs. Whilst they might be meeting their performance targets, they may not be doing so in the […]

Available as

In-person (UK wide)

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

Positive Psychology & Resilience training

Positive psychology supports our ability to tap into our strengths and increase our wellbeing and resilience. Working with strengths makes people more confident, energetic, more engaged and increases performance, self-esteem […]

Available as

In-person (UK wide)

Virtual

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Assertiveness, Self-Confidence & Communication Training

Our Assertiveness, Self-Confidence & Communication training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order to make a […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

Mental Health Awareness course

A one day mental health awareness course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who […]

Available as

In-person (UK wide)

Virtual

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Introduction to People Management skills (2 day course)

Our Introduction to People Management course is a 2-day course – delegates must be available to attend both days. We run it many times each year as an open course, […]

Available as

In-person (UK wide)

£449.00 or 4 Credits

Virtual

£349.00 or 3 Credits

Enquire about running this as an in-house course.

Time Management course

The Time Management Course is ideal for people who have a busy schedule. Do you need help to maximise your productivity, whilst at the same time lead a balanced life? […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

Excel Courses for Beginners

For beginners, Microsoft Excel spreadsheets can appear complex, difficult, or overwhelming tools to use. However, with a little bit of knowledge and confidence, you can soon start to include this […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

Enquire about running this as an in-house course.

Finance for Non-Financial Managers

Our Finance for Non-Financial Managers course is ideal for managers who want to have a better understanding of how the financial aspects of an organisation are managed. On these basic […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

Enquire about running this as an in-house course.

Training for Supervisors

Our Training for Supervisors course (formerly Supervision Skills) is an ideal training course for any supervisor or team leader. If you manage people but still have your own work to […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

Enquire about running this as an in-house course.

Persuasion & Influencing skills training

Do you want to be able to persuade and influence others? If so then our one-day Persuasion & Influencing training course is perfect for you. In this course, you will […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

Enquire about running this as an in-house course.

Being a Leader

The question ‘what is leadership?’ is often met with a response driven by leadership skills – what leaders do – and the personality traits required for leadership. Our Being a […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

How to Run an Effective Employee Forum

Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

Customer Service Skills

Our customer service skills training will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]

Available as

In-person (UK wide)

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

ILM Level 5 Leadership and Management

Why should you choose Crisp Professional Development for an ILM Level 5 Qualification? We have been an Approved Centre for over 20 years Individual approach – you will be assigned […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

Train the Trainer course

Our Train the Trainer course will help you understand how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and […]

Available as

In-person (UK wide)

£249.00 or 2 Credits

Virtual

Enquire about running this as an in-house course.

Assertiveness & Confidence Training for Women

Our Assertiveness & Confidence training -for Women is for women who want to communicate more confidently and persuasively in a style that is comfortable for you. Do people say that […]

Available as

In-person (UK wide)

Virtual

£149.00 or 1 Credits

Enquire about running this as an in-house course.

Coaching training course for Managers

Our Coaching training course for Managers looks at coaching as an individually focussed, personal development tool you can offer staff at all organisational levels. It examines the skills required to […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.

Mastering People Management Training Course (2 day course)

In this Mastering People Management Course, you will learn how to have a significant impact on your team as a successful manager. Making the most of your employees and building […]

Available as

In-person (UK wide)

£449 or 4 Credits

Virtual

£349.00 or 3 Credits

Enquire about running this as an in-house course.

Recruitment & Interview skills training

In today’s busy world, it is not always easy to devote enough time to recruitment training and activities . However, choosing the wrong candidate will cost your organisation thousands of […]

Available as

In-person (UK wide)

Virtual

Enquire about running this as an in-house course.