All Courses

Programme overview: The ILM Level 5 Coaching & Mentoring Course is available as both an open course, when numbers reach 4+ and in-house training, for your team only. This professional […]

This half-day masterclass is designed for senior leaders to spend time in a supportive environment with peers to explore key concepts of being a leader including some of the underlying […]

This fast-paced session will focus on introducing Managers and Supervisors to the principles behind effective Performance Review Conversations. Specifically, this session will develop your understanding of the purpose of performance […]

This workshop will help you to efficiently and effectively recognise behaviours in others as well as look inward to recognise your own behaviour type and impact. The course will give […]

As pressures to ‘do more’ with our time and the demands on us increase, it becomes ever more important to invest in ensuring that we work to our maximum effectiveness, […]

This session will focus on exploring effective interviewing skills for recruitment and assessment. This will include developing a values-based approach to your questioning style and techniques, a structured and consistent […]

This Project Management course gives you a simple, step-by-step approach to ensuring any project you have responsibility for is as successful, well planned and stress-free as possible. Project management almost […]

HR training for Managers looks at good practice throughout the employment relationship from appointment to termination, and everything in between. Managers generally rely on the efforts of others to achieve […]

Our Presentation Skills training course will help you overcome the fear of presenting. Sometimes when we try to deliver effective presentations, our natural communication skills and our personality can get […]

As companies move away from command and control structures, and the expectations of how employee’s want to be ‘managed’ has shifted, how a leader develops their people also needs to […]

For clients who want to add a deeper layer of self-awareness and insight into their leadership programmes, we have created this one-day add-on to our Being A Leader programmes. Leading […]

Everyday Leadership is the concept that you can connect with people, motivate and encourage them without having any formal positional power or authority. It is a way of being – […]

For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and […]

“The directors determine whether or not a company survives and thrives. The extent to which the board liberates or constrains the energies and talents of the people of a company […]

Why choose Crisp Professional Development for your ILM Level 3 Qualification? We have been an accredited centre for 20 years Individual approach – you will be assigned a personal tutor […]

Have you met someone who seems to have an innate ability for connecting with people? They are much more attuned to the feelings of others and as such can create […]

This session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these could be any […]

Neuro-Linguistic Programming (NLP) is most easily understood as the study of human behaviour, and the key to human excellence. NLP is an excellent range of skills that support effective communication […]

The ultimate goal for every manager must be to build a high-performing team. Essential to this is for the team to be fully empowered and know the mission it is […]

New ways of working require new ways of managing and to succeed in a post pandemic world organisations are recognising the need to adapt to reflect the emerging demands of […]

This Team Leadership course is essential for team leaders and managers who want to improve the performance of their team. Turning your team or department into an active and successful […]

Our Excel Intermediate Level 1 course is ideal for those with a basic understanding, often using existing models not created by themselves, who want to improve their skills when using […]

Our How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over – agreeable, the Silent Pouter, […]

Our Persuasion & Influencing skills workshop will focus on the skills and characteristics that contribute to successful persuasion and influence. Enhance your interpersonal and communication skills to broaden your perspectives, […]

The question ‘what is leadership?’ is often met with a response driven by leadership skills – what leaders do – and the personality traits required for leadership. Our Being a […]

Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.

Our Customer Service skills course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]

Why choose Crisp Professional Development for your ILM Level 5 Qualification? We have been an accredited centre for 20 years Individual approach – you will be assigned a personal tutor […]

Our Train the Trainer course will show you how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and facilitate […]

Our Assertiveness & Confidence training for Women course is for women who want to communicate more confidently and persuasively and in a style that is comfortable for you. Are you […]

Your ability to master your people management skills will have a significant impact on your success as a manager. Making the most of your people and building confidence (both yours […]

In today’s busy world, it is not always easy to devote enough time to recruitment activities. However, choosing the wrong candidate will cost your organisation thousands of pounds in money, […]

Our Coaching training course for Managers looks at coaching as an individually focussed, personal development tool you can offer staff at all organisational levels. It examines the skills required to […]

As companies grow they tend to evolve and shape themselves around their existing needs. Whilst they might be meeting their performance targets, they may not be doing so in the […]

Positive psychology supports our ability to tap into our strengths and increase our wellbeing and resilience. Working with strengths makes people more confident, energetic, more engaged and increases performance, self-esteem […]

A one day course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who may be developing […]

Our Assertiveness, Self-Confidence & Communication training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order for you to […]

Our Time Management Course is ideal for people who have a busy schedule and need help to maximise their productivity, whilst at the same time lead a balanced life. Do […]

Note: This is a 2 day course – delegates must be available to attend both dates. Our Introduction to People Management Course will provide you with excellent people management skills […]

Our Finance for Non-Financial Managers course is ideal for managers who want to have a better understanding of how the financial aspects of an organisation are managed. On this basic […]

For beginners, Microsoft Excel spreadsheets can appear complex, difficult or overwhelming tools to use. However, with a little bit of knowledge and confidence, you can soon start to include this […]

Our Training for Supervisors course is an ideal training course for any supervisor or team leader who has to manage people but still has to work as part of the […]