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Blog Archives

Lady with glasses holds a meeting at a tech company.

The Role of Coaching in 2024: Elevating Leadership Styles

  In 2024, the role of coaching in development has never been more crucial. The dynamic nature of today’s business environment demands leaders who are adaptable, self-aware, and capable of […]

July 15, 2024

Psychological Safety in the Workplace

The Benefits of Great Customer Service Skills

In the bustling business world, where competition is fierce and the stakes are high, the importance of great customer service skills cannot be overstated. Customer service skills are not a […]

June 6, 2024

balloons in the sky

Leading and Letting Go: The art of leadership delegation

Embrace Delegative Leadership for Organisational Success As a leader stepping into a new role or being promoted within your organisation, one critical transition involves mastering the delegation leadership style. Effective […]

April 30, 2024

The Crucial Role of Self-Awareness in Leadership Development

For us at Crisp Professional Development, there is no such thing as an off-the-shelf leadership development programme. All our leadership development programmes are bespoke based on the clients’ needs and […]

March 13, 2024

Do you need an ILM coaching qualification to be a coach?

At Crisp CPD, we commonly get asked the question – do you need ILM qualifications to be a coach? Many people coach, and call themselves such, without undertaking a course […]

February 15, 2024

Being a coach (another observation from the point of view of a coach)

Let’s hear from Jo Redgrave, an ILM Level 7 Coach and an Associate Coach for us here at Crisp Professional Development. Jo talks to us about why she became a […]

February 7, 2024

2024 Charity of the Year announced!

Crisp Professional Development have chosen to support the Exeter-based FORCE Cancer Charity as their nominated Charity of the Year for 2024. Selected by the Crisp team, the Charity will benefit […]

February 2, 2024

Why You Should Use Coaching as an Effective Management Tool

Effective management is one of the most popular topics of discussion among business leaders, yet it remains one of the most challenging aspects of running a business. Good employee management can make […]

February 1, 2024

managers training

Training for Managers and Supervisors

Leading a business is a hefty task that requires skills most people aren’t born with – but that doesn’t mean you can’t learn. The right training for managers and supervisors […]

February 1, 2024

Final donation made to Crisp’s 2023 Charity of the Year

We were delighted to make a further charitable donation to our nominated Charity of the Year, Devon Community Foundation. Throughout 2023, Crisp donated a percentage of open course profits to […]

January 30, 2024

Study for a coaching qualification

Why study to become a qualified coach? (an observation from the point of view of a coach)

Like many coaches my decision to become a coach was influenced by being coached. I was at a point in my life where I needed some direction, someone independent to […]

January 23, 2024

Join our team!

Are you the Client Experience Executive we’re looking for? This customer-facing role is integral to creating a seamless customer journey. At Crisp, we pride ourselves on building strong client relationships, […]

January 15, 2024

What are Persuasion and Influencing Skills?

Persuasion and influencing skills are the abilities that allow you to get others to see things your way. They are essential for anyone who wants to be successful in business, […]

November 10, 2023

People at work on laptops

What are People Management Skills?

People management skills are the abilities that allow you to effectively lead, motivate, and develop a team. They are essential for any manager who wants to create a high-performing team and […]

November 3, 2023

Fist on table

What happens when you don’t train your managers?

Following a recent study by the Chartered Management Institute (CMI), Anthony Painter, director of policy at CMI commented: “In any skilled area of modern work, you would expect people in […]

October 27, 2023

Person giving a presentation

Presentation Skills Training: How to Deliver a Confident and Engaging Presentation

If you’re feeling nervous about your next presentation, don’t worry. There are plenty of things you can do to improve your presentation skills. In this blog post, we’ll discuss some […]

October 17, 2023

What is an Insights Discovery profile and how can it help you?

An Insights Discovery profile is a psychometric tool that helps people understand their own personality and behaviour, as well as the personalities and behaviours of others. It is based on […]

August 15, 2023

Train the Trainer course

What makes a good Train the Trainer course?

The concept of ‘train the trainer’ is a very effective method for sharing skills and knowledge within an organisation, where very often the ‘trainer’ is someone who already works within […]

August 11, 2023

Psychological Safety in the Workplace

Psychological Safety: Unlocking the Essential Power of Challenge within Organisations

In today’s fast-paced and competitive business world, organisations are constantly seeking ways to improve performance, productivity, and innovation. But there’s one key factor that often goes unnoticed, yet it holds […]

July 14, 2023

Insights Discovery Personal Profile

Insights Discovery Profiles: The Key to Understanding Yourself and Others

Do you ever feel like you don’t understand why people behave the way they do? Or that you’re not sure how best to communicate with your colleagues or team members? […]

July 11, 2023

Update on 1,000 mile challenge

As you may have seen on our social media channels, we’re helping to raise funds for Devon Community Foundation throughout June with a 1,000 mile challenge. We can walk, run, […]

June 13, 2023

1,000 miles for DCF

The Crisp 1,000 Mile Challenge

In support of our charity of the year, Devon Community Foundation (DCF), the Crisp team will be walking, running and cycling 1,000 miles throughout June. We’ll be keeping our social […]

June 2, 2023

We're Hiring

We’re hiring!

We’re looking for a Graduate Digital Marketing Executive to join our team – could it be you? Role: Graduate Digital Marketing Executive Overview: We are looking for someone with positive energy […]

May 26, 2023

Crisp Professional Development Conference May 2023

A celebration of the year behind us …and planning ahead for the year to come!

Last week we had the pleasure of a 24 hour stay at a beautiful hotel deep in the Devon countryside. The purpose of our stay was to celebrate a good […]

May 9, 2023

Upcoming Live Training Events [Online & Face-to-Face]

Looking for learning over the next few months? Take a look at our recent mailshot to browse some of the live training events we will be delivering online and at […]

April 25, 2023

Crisp Professional Development supporting Devon Community Foundation

Supporting Devon Community Foundation in 2023

Crisp Professional Development are delighted to be supporting Devon Community Foundation as our designated charity of the year, a charity doing very worthwhile work on our doorstep. Throughout 2023, we’ll […]

March 24, 2023

Supporting Leaders

Three organisations investing in their leaders …

We’ve really enjoyed partnering with these three local organisations over recent years, and supporting them as they’ve invested in their leaders and emerging leaders. Find out how we’ve worked together […]

March 3, 2023

Join our team

Join our team?

Following a continued period of expansion we are looking to fill two positions: Digital Marketing Executive Your role will be to increase our online presence and our inbound enquiries by: […]

January 27, 2023

HR trends in 2023

Is your HR activity aligned with HR trends for 2023?

Do you plan to do any of the following over the next 12 months: Recruiting? Interviewing? Onboarding? Running performance reviews? If you’re an HR manager or you have any responsibility […]

January 24, 2023

Time for you to commit to something new?

It’s the start of a whole new year and whether you subscribe to the tradition of making new year’s resolutions or not, there’s something to be said for starting the […]

January 10, 2023

Last chance for December Credit Package offer

Why buy a credit plan now? You could save a LOT of money on your development in 2023 by planning ahead and buying a credit package today, to redeem against our […]

December 16, 2022

What exactly are communication skills?

You’ve all seen the job description containing some variation on the phrase ‘must possess excellent communication skills’. You may have been praised during a performance review – ‘you’re a great […]

November 29, 2022

Professional development supporting you from Manager to Leader

With over 30 years of experience in developing people to reach their full potential, we’ve come across most sectors, most business structures and most challenges. It may surprise you to […]

November 11, 2022

Out now – our 2023 Open Course Calendar!

We’ve now planned most of our open courses for 2023 and they’re live and bookable on our website, so if you’re thinking of scheduling in some learning next year, take […]

October 21, 2022

How to use our new website

Welcome to our new website. A lot of time, energy and consideration has gone into creating it for our customers. We hope you find it useful and easy to use. […]

June 13, 2022

Blended Learning – a mix of in-person, virtual and on-demand training

During the early stages of the pandemic, and what we now call lockdown one, businesses were forced to adapt quickly to the new reality. I believe it was called ‘pivoting’. Our face-to-face programmes stopped for 9 months.

May 30, 2022

Time Management – a new approach

Ten years ago, I reviewed all our open courses. This involved reading the content, getting to know the trainers and looking at delegate feedback. I was struck by one of […]

April 27, 2022

Helping a large, local NHS client get their message out, on a large scale

We recently delivered a 2 hour learning webinar (the first in a series of for a large, local NHS client who wanted to do just that – provide clarity to a large number of managers and staff, on their approach and procedures around a specific topic – in this case, managing absence.

September 27, 2021

How we can help you with your development challenges

When it comes to procuring professional development, there are just so many decisions to be made. You may be looking for training for one person or for 50. You may want accredited training. Development for your managers or for new team members. Online or face-to-face training or e-learning. Coaching. A year-long programme of development or a single half day course.

August 16, 2021