Blog Archives

New and middle managers significantly influence their teams’ performance and engagement. Understanding the different management styles can help you navigate various situations and team dynamics as you transition into a […]

Effective management often relies on leadership with influence rather than formal authority. For new managers or team members, mastering the art of leadership influence can be a game-changer. Whether you’re […]

  In 2024, the role of coaching in development has never been more crucial. The dynamic nature of today’s business environment demands leaders who are adaptable, self-aware, and capable of […]

In the bustling business world, where competition is fierce and the stakes are high, the importance of great customer service skills cannot be overstated. Customer service skills are not a […]

Embrace Delegative Leadership for Organisational Success As a leader stepping into a new role or being promoted within your organisation, one critical transition involves mastering the delegation leadership style. Effective […]

For us at Crisp Professional Development, there is no such thing as an off-the-shelf leadership development programme. All our leadership development programmes are bespoke based on the clients’ needs and […]

At Crisp CPD, we commonly get asked the question – do you need ILM qualifications to be a coach? Many people coach, and call themselves such, without undertaking a course […]

Let’s hear from Jo Redgrave, an ILM Level 7 Coach and an Associate Coach for us here at Crisp Professional Development. Jo talks to us about why she became a […]

Crisp Professional Development have chosen to support the Exeter-based FORCE Cancer Charity as their nominated Charity of the Year for 2024. Selected by the Crisp team, the Charity will benefit […]

Effective management is one of the most popular topics of discussion among business leaders, yet it remains one of the most challenging aspects of running a business. Good employee management can make […]

Leading a business is a hefty task that requires skills most people aren’t born with – but that doesn’t mean you can’t learn. The right training for managers and supervisors […]

We were delighted to make a further charitable donation to our nominated Charity of the Year, Devon Community Foundation. Throughout 2023, Crisp donated a percentage of open course profits to […]

Like many coaches my decision to become a coach was influenced by being coached. I was at a point in my life where I needed some direction, someone independent to […]

Are you the Client Experience Executive we’re looking for? This customer-facing role is integral to creating a seamless customer journey. At Crisp, we pride ourselves on building strong client relationships, […]

Persuasion and influencing skills are the abilities that allow you to get others to see things your way. They are essential for anyone who wants to be successful in business, […]

People management skills are the abilities that allow you to effectively lead, motivate, and develop a team. They are essential for any manager who wants to create a high-performing team and […]

Following a recent study by the Chartered Management Institute (CMI), Anthony Painter, director of policy at CMI commented: “In any skilled area of modern work, you would expect people in […]

If you’re feeling nervous about your next presentation, don’t worry. There are plenty of things you can do to improve your presentation skills. In this blog post, we’ll discuss some […]

An Insights Discovery profile is a psychometric tool that helps people understand their own personality and behaviour, as well as the personalities and behaviours of others. It is based on […]

The concept of ‘train the trainer’ is a very effective method for sharing skills and knowledge within an organisation, where very often the ‘trainer’ is someone who already works within […]

In today’s fast-paced and competitive business world, organisations are constantly seeking ways to improve performance, productivity, and innovation. But there’s one key factor that often goes unnoticed, yet it holds […]

Do you ever feel like you don’t understand why people behave the way they do? Or that you’re not sure how best to communicate with your colleagues or team members? […]

As you may have seen on our social media channels, we’re helping to raise funds for Devon Community Foundation throughout June with a 1,000 mile challenge. We can walk, run, […]

In support of our charity of the year, Devon Community Foundation (DCF), the Crisp team will be walking, running and cycling 1,000 miles throughout June. We’ll be keeping our social […]

We’re looking for a Graduate Digital Marketing Executive to join our team – could it be you? Role: Graduate Digital Marketing Executive Overview: We are looking for someone with positive energy […]

Last week we had the pleasure of a 24 hour stay at a beautiful hotel deep in the Devon countryside. The purpose of our stay was to celebrate a good […]

Looking for learning over the next few months? Take a look at our recent mailshot to browse some of the live training events we will be delivering online and at […]

Crisp Professional Development are delighted to be supporting Devon Community Foundation as our designated charity of the year, a charity doing very worthwhile work on our doorstep. Throughout 2023, we’ll […]

We’ve really enjoyed partnering with these three local organisations over recent years, and supporting them as they’ve invested in their leaders and emerging leaders. Find out how we’ve worked together […]

Following a continued period of expansion we are looking to fill two positions: Digital Marketing Executive Your role will be to increase our online presence and our inbound enquiries by: […]

Do you plan to do any of the following over the next 12 months: Recruiting? Interviewing? Onboarding? Running performance reviews? If you’re an HR manager or you have any responsibility […]

It’s the start of a whole new year and whether you subscribe to the tradition of making new year’s resolutions or not, there’s something to be said for starting the […]

Why buy a credit plan now? You could save a LOT of money on your development in 2023 by planning ahead and buying a credit package today, to redeem against our […]

You’ve all seen the job description containing some variation on the phrase ‘must possess excellent communication skills’. You may have been praised during a performance review – ‘you’re a great […]

With over 30 years of experience in developing people to reach their full potential, we’ve come across most sectors, most business structures and most challenges. It may surprise you to […]

We’ve now planned most of our open courses for 2023 and they’re live and bookable on our website, so if you’re thinking of scheduling in some learning next year, take […]

Welcome to our new website. A lot of time, energy and consideration has gone into creating it for our customers. We hope you find it useful and easy to use. […]

During the early stages of the pandemic, and what we now call lockdown one, businesses were forced to adapt quickly to the new reality. I believe it was called ‘pivoting’. Our face-to-face programmes stopped for 9 months.

Ten years ago, I reviewed all our open courses. This involved reading the content, getting to know the trainers and looking at delegate feedback. I was struck by one of […]

We recently delivered a 2 hour learning webinar (the first in a series of for a large, local NHS client who wanted to do just that – provide clarity to a large number of managers and staff, on their approach and procedures around a specific topic – in this case, managing absence.

When it comes to procuring professional development, there are just so many decisions to be made. You may be looking for training for one person or for 50. You may want accredited training. Development for your managers or for new team members. Online or face-to-face training or e-learning. Coaching. A year-long programme of development or a single half day course.