Terms and Conditions

Click here for VIRTUAL TRAINING Terms & Conditions

Read below for face-to-face OPEN COURSE TRAINING Terms & Conditions:

We want your course booking with us to run as smoothly as possible. In order for us to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.

These terms and conditions apply to Crisp Professional Development (Crisp) open course bookings and refer to all public course registrations including GROW, ILM and Learning Passport bookings.

1. Booking an Open Course

Please ensure that you have read, understood and accepted the conditions of booking before you submit a course booking. By placing a booking, you will be deemed to have read, understood and accepted these terms and conditions, therefore entering into a contract.

Booking a place on an Open Course can be done in the following ways;

  • Via our Website: https://www.crisp-cpd.com/ - Click on Our Services, then Upcoming Open Courses, click on course, scroll down to available dates and click on Booking Details to enter delegate details. Or use the search function top right of page.
  • By email: open@crisp-cpd.com
  • If you’d like to check availability of a course or want to make an ILM or Learning Passport booking, please call us on 01392 409198

 N.B. Please ensure that you/your delegate can commit to course date(s) selected and familiarise yourself with our Cancellation/Transfer policies in section 3.

When booking via our website, payment can be made immediately by Credit/Debit Card. You can also select the invoice option for other payment methods. An invoice and course joining instructions will be emailed to you automatically after booking. Your booking is then classed as a confirmed booking and terms and conditions herein apply. Although your booking will be classed as confirmed, your place on the course selected will be provisional until payment has been received.

It is the responsibility of the booker to forward the invoice to their finance department for payment, and to provide Crisp with a Purchase Order if one is required. Please ensure Crisp has been provided with current company accounts payable details including email address. Please email POs to accounts@crisp-cpd.com and we can re-issue the invoice quoting the PO number if required.

Making a course booking constitutes a binding contract according to our terms and conditions herein.

2. Payment

Full payment must be received within 30 days of booking or before the course start date; whichever is soonest.

If payment cannot be made within this timescale, the course booker must contact us in writing to let us know.

Payment can be made by Credit/Debit card at the time of booking, or you can select Invoice payment. Should you wish to pay by Credit Card after booking, please email accounts@crisp-cpd.com.

Crisp reserves the right to refuse course admission if payment has not been received prior to the course date and our Cancellation Policy shall apply.

Late payments will incur a late payment charge of 10% and you may forfeit your place on the course.

Where an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When the need for this arises, the agency will add their fees and charges to the invoice which will become your responsibility to pay.

3. Customer Cancellation/Transfer Policies

3.1 Transfer Policy

We at Crisp understand that circumstances may occur which may require the client to reschedule training to another Crisp open course. All transfers must be confirmed by email to open@crisp-cpd.com, and the following fees will apply:

  • More than 10 days Notice - First transfer: No charge. Subsequent transfer: 25% of session fee
  • 0 - 10 days Notice - No option to transfer, unless in exceptional circumstances at a cost of 50% of session fee

 3.2 Cancellation Policy

All cancellations must be confirmed by email to open@crisp-cpd.com, and the following fees apply (whether or not payment has been received):

  • More than 30 days Notice - No charge
  • 11-30 days - 50% of session fee
  • 0 - 10 days - 100% of total session fee (no refund)

 3.3 No-show Policy

 Where Crisp does not receive a cancellation notice from the client before the course start date, and the delegate does not attend the training, the following applies:

  • No refund of the course fee will be made. If payment has not been made, full payment plus any applicable interest charge will be due immediately.
  • The option to transfer is not available and a new course booking will need to be made and paid for.

3.4 Substitution Policy

A substitute can be provided up to 10 days before the course at no extra charge but must have the necessary pre-requisites in order to attend the course. Only 1 substitution can be made per booking.

4. Refunds

Crisp will refund fees paid in accordance with section 3. If payment was made by credit/debit card, any refund due will be made back to the same card, minus any card charges incurred by Crisp. If payment was made by another method, the refund will be made by bank transfer.

5. Cancellation/Alterations to Course Contents, Dates, Venue, Fees or Trainer

Crisp reserves the right to alter or cancel courses without liability. We undertake to provide reasonable notice of any change or cancellation except in the case of an emergency. In the rare event of Crisp cancelling a course, and where an alternative cannot be provided, the booker will be entitled to a refund of fees paid to Crisp (or keep a course credit on their account), but shall not otherwise be entitled to compensation, costs or damages arising from such a cancellation or change. We will do our utmost to accommodate delegates on to a suitable alternative course/date.

Crisp reserves the right to provide a substitute trainer without notice. Crisp seeks to ensure that the course contents are continually reviewed and kept up to date. This may result in some alterations to the published contents. Crisp reserves the right to make amendments to published course contents without notice.

All fees are subject to change and can be altered at any time prior to booking.

6. Special Offers and Discounts

Only one Special Offer or Discount can be used per course. Discounts and Special Offers are at the discretion of Crisp and can be withdrawn at any time.

7. Learning Passports

The full cost of a Learning Passport must be paid within 30 days of purchase, or prior to attendance at the first course, whichever is soonest.

Learning Passports can be used to train different members of your team. Click here for more information.

A Learning Passport is valid for 12 months from the date of the purchasing the Learning Passport. All courses booked using the Learning Passport must be booked within this 12-month period and attended within 15 months of Learning Passport date.

In the event where all courses cannot be attended within this period, the Learning Passport holder will lose the Passport credits. Cancellation of the Learning Passport by a customer will result in a 100% cancellation fee. The Learning Passport cannot be used in conjunction with any other offers or discounts.

N.B All Crisp policies above apply to Learning Passport bookings.

8. Certificates 

Replacement certificates for attendance on a course, including for an ILM programme, will be subject to a fee.