About Us

Crisp Professional Development, based in Exeter, has been delivering training, coaching and leadership development across the UK for almost 30 years. 

Crisp Professional DevelopmentWe partner with you to embrace the connection and dynamism between your people, creating movement with judgment-free, positive energy which will benefit your individuals, teams and your organisation as a whole.

We have a core head office team, supported by a carefully selected associate network of coaches, trainers and leadership development specialists. Some of our team have been with us since the beginning in 1990.


Shaun Durham
Managing Director

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Shaun has worked in the people consulting sector for seventeen years. He is the managing director and an executive coach. ILM and EMCC qualified and certified to deliver EQi2.0 emotional intelligence profiles, he leads on leadership development, coaching and is a passionate advocate of positive psychology. He is committed to on-going personal development and is receiving CPD from The Performance Coach. Outside of work, he is a keen coastal rower and holds black belts in Aikido and Tae Kwon Do.


Sam Vincent Crisp Professional Development

Samantha Vincent
Head of Client Services

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Sam is Head of Client Services for Crisp Professional Development.  

With almost thirty years of experience within sales & customer relationship management, Sam’s role includes managing the Crisp team, identifying new clients and ensuring that existing customers’ expectations are exceeded.  

Outside of Crisp Sam is mum to teenage daughter Ella and two dogs, loves to travel and has been a member of a bookclub for over 11 years. She is a regular yoga participant and has recently begun contemporary dance lessons.


Helen Gilzean Crisp Professional Development

Helen Gilzean
Head of People Development

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Helen is Head of People Development for Crisp Professional Development and has been with the business for an impressive twenty years. She is an accomplished and experienced trainer, facilitator and consultant / mentor in her own right and has trained in the USA, China and throughout the UK and Ireland.  She oversees all of our in-house training and ILM accredited programmes. Outside of work Helen enjoys photography, travel, reading, learning to paint watercolours and walking her beloved dachshund.


Alexandria Pugh Crisp Professional Development

Alexandria Pugh
Client Relationship Manager

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Alex is our Client Relationship manager at Crisp Professional Development.  She joins us with over 20 years experience of all aspects of sales and marketing across a range of fields.

She has a wealth of experience supporting and building relationships with clients and customers in her previous roles.  Alex is now studying for her ILM Level 5 in Leadership and Management to build her skills and understanding therefore enhancing her role within the business.

In her own time Alex is a cat lover and enjoys aqua fit, swimming and coastal walking as well as summer festivals with friends and family. Alex also enjoys coastal and fine boat rowing with the River Teign Rowing Club.


Roselle Brenchley Crisp Professional Development

Roselle Brenchley
Client Experience Manager

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Roselle is our Client Experience Manager at Crisp Professional Development. She joins us with 10 years’ experience working in a variety of roles in education including events, recruitment and marketing. She has strategic and operational marketing experience and has worked within multiple management groups developing skills and processes as well as line managing and leading a team. Customer satisfaction is at the heart of everything she does. In her own time, she enjoys the great outdoors; walking her dogs, camping and spending time with her family.


Anneke Meijer-Gray Crisp Professional Development

Anneke Meijer
Finance Manager

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Anneke is our Finance Manager. She has more than 10 years' experience with another training company, and previously 10 years with an international media company managing teams investigating equities data, analytics and product queries, and data and product acceptance testing. Anneke's role at Crisp Professional Development includes all aspects of finance, data and projects.

Outside of the office, Anneke enjoys coastal rowing, kayaking, pilates, painting, coastal walks, professional book editing and studying CBT and Digital Marketing.


Aileen Shipway Crisp Professional Development

Aileen Shipway
Marketing Manager

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Aileen is our Marketing Manager and as such is responsible for producing all of our marketing literature from weekly newsletters to blog articles.  She also oversees our social media strategy.  She has worked as a client relationship manager for many years, predominantly for management consultancies and training businesses.

Outside of work she enjoys being outside, whether that's pounding the streets with her local running group or walking with her family and dog on Dartmoor.


Natalie Coombes Crisp Professional Development

Natalie Coombes
Office & Training Delivery Manager

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Natalie is our Business Manager at Crisp Professional Development. She has years of experience working within a training and development background as well as having recently graduated from her HND in Business Management. In her previous role she gained experience developing training content, tutoring and pulling together development and training plans for franchisees as well as managing projects.

In her spare time Natalie enjoys travelling and visiting the country where she grew up (Portugal) to get some sunshine. She enjoys making cakes in her kitchen as well as keeping active, whether it’s in the gym or enjoying Devon walks with her husband.


Sarah Ward Crisp Professional Development

Sarah Ward
Trainer and Coach

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Sarah is a confident, professional Coach, Facilitator, Trainer and Mediator. She has a wealth of experience working with supervisors and leaders from a range of sectors. She has a resourceful, positive attitude and, combined with her ability to form trusting professional relationships with clients and stakeholders, this results in making a noticeable positive impact in all aspects of the development that she undertakes.

Historically, Sarah has held senior roles in both the private and public sector, across a range of industries, giving her a breadth of experience and flexibility in her approach which allows her to be business and outcome orientated, financially astute, creative and resourceful. She can capably adapt her style to suit the culture, language and approach of differing sectors and audiences.

Her client portfolio includes professional services organisations (including FTSE 100), NHS, charity sector, government regulated organisations and local public service providers. Sarah holds professional qualifications in Executive Coaching, Mediation, Mindfulness, Management, Quality Assurance, Learning and Development and various assessor qualifications.

Outside of work Sarah can be found kayaking on the Dart or gardening, with the help of her rare-breed chickens !


Dale Edwards Crisp Professional Development

Dale Edwards
Non-Executive Director

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Dale has recently joined us as a Non-Executive Director.

He is working with Crisp to help support the growth of the business, working closely with Shaun and the team to enhance our operations; create and support our strategic direction; act as an ambassador along with facilitating the introduction of key strategic relationships.