About Us

Crisp Professional Development, based in Exeter, has been delivering training, coaching and leadership development across the UK for 30 years. 

We partner with you to embrace the connection and dynamism between your people, creating movement with judgment-free, positive energy which will benefit your individuals, teams and your organisation as a whole.

We have a core head office team, supported by a carefully selected associate network of coaches, trainers and leadership development specialists. Some of our team have been with us since the beginning in 1990.

Shaun

Shaun Durham
Managing Director

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Shaun has worked in the people consulting sector for seventeen years. He is the managing director and an executive coach. ILM and EMCC qualified and certified to deliver EQi2.0 emotional intelligence profiles, he leads on leadership development, coaching and is a passionate advocate of positive psychology. He is committed to on-going personal development and is receiving CPD from The Performance Coach. Outside of work, he is a keen coastal rower and holds black belts in Aikido and Tae Kwon Do.

Samantha

Sam Vincent Crisp Professional Development

Samantha Vincent
Head of Client Services

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Sam is Head of Client Services for Crisp Professional Development.  

With almost thirty years of experience within sales & customer relationship management, Sam’s role includes managing the Crisp team, identifying new clients and ensuring that existing customers’ expectations are exceeded.  

Outside of Crisp Sam is mum to teenage daughter Ella and two dogs, loves to travel and has been a member of a bookclub for over 11 years. She is a regular yoga participant and has recently begun contemporary dance lessons.

Helen

Helen Gilzean Crisp Professional Development

Helen Gilzean
Head of People Development

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Helen is Head of People Development for Crisp Professional Development and has been with the business for an impressive twenty years. She is an accomplished and experienced trainer, facilitator and consultant / mentor in her own right and has trained in the USA, China and throughout the UK and Ireland.  She oversees all of our in-house training and ILM accredited programmes. Outside of work Helen enjoys photography, travel, reading, learning to paint watercolours and walking her beloved dachshund.

Alexandria

Alexandria Pugh Crisp Professional Development

Alexandria Pugh
Client Relationship Manager

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Alex is our Client Relationship manager at Crisp Professional Development.  She joins us with over 20 years experience of all aspects of sales and marketing across a range of fields.

She has a wealth of experience supporting and building relationships with clients and customers in her previous roles.  Alex is now studying for her ILM Level 5 in Leadership and Management to build her skills and understanding therefore enhancing her role within the business.

In her own time Alex is a cat lover and enjoys aqua fit, swimming and coastal walking as well as summer festivals with friends and family. Alex also enjoys coastal and fine boat rowing with the River Teign Rowing Club.

Roselle

Roselle Brenchley Crisp Professional Development

Roselle Brenchley
Client Experience Manager

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Roselle is our Client Experience Manager at Crisp Professional Development. She joins us with 10 years’ experience working in a variety of roles in education including events, recruitment and marketing. She has strategic and operational marketing experience and has worked within multiple management groups developing skills and processes as well as line managing and leading a team. Customer satisfaction is at the heart of everything she does. In her own time, she enjoys the great outdoors; walking her dogs, camping and spending time with her family.

Aileen

Aileen Shipway Crisp Professional Development

Aileen Shipway
Marketing Manager

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Aileen is our Marketing Manager and as such is responsible for producing all of our marketing literature from weekly newsletters to blog articles.  She also oversees our social media strategy.  She has worked as a client relationship manager for many years, predominantly for management consultancies and training businesses.

Outside of work she enjoys being outside, whether that's pounding the streets with her local running group or walking with her family and dog on Dartmoor.

Sarah

Sarah Ward Crisp Professional Development

Sarah Ward
Trainer and Coach

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Sarah is a confident, professional Coach, Facilitator, Trainer and Mediator. She has a wealth of experience working with supervisors and leaders from a range of sectors. She has a resourceful, positive attitude and, combined with her ability to form trusting professional relationships with clients and stakeholders, this results in making a noticeable positive impact in all aspects of the development that she undertakes.

Historically, Sarah has held senior roles in both the private and public sector, across a range of industries, giving her a breadth of experience and flexibility in her approach which allows her to be business and outcome orientated, financially astute, creative and resourceful. She can capably adapt her style to suit the culture, language and approach of differing sectors and audiences.

Her client portfolio includes professional services organisations (including FTSE 100), NHS, charity sector, government regulated organisations and local public service providers. Sarah holds professional qualifications in Executive Coaching, Mediation, Mindfulness, Management, Quality Assurance, Learning and Development and various assessor qualifications.

Outside of work Sarah can be found kayaking on the Dart or gardening, with the help of her rare-breed chickens !