Leadership & Management

Programme overview: The ILM Level 5 Coaching & Mentoring Course is available as both an open course, when numbers reach 4+ and in-house training, for your team only. This professional […]

The concept of virtual or remote teams is not a new phenomenon. However, advances in technology, globalisation, organisational structures and ways of working have meant that this approach has grown […]

We are social beings, influenced by our environment and the people within it. Our behaviour changes when we get in a group of people or a crowd. There are forces […]

Resilience is our ability to recover or rebound from setbacks. Resilience is far more than stress management and should not be acquainted with mental toughness (although they share some of […]

This comprehensive project management course gives you a simple, step-by-step approach to ensuring any project you have responsibility for is as successful, well planned and stress-free as possible. Project management […]

Think of stress as your body’s natural defence mechanism. When you experience a demand or threat (whether real or imagined), stress hormones flood your body, preparing you to react. You […]

Do you know the difference between efficiency and effectiveness? Have you struggled to make a decision or solve a problem? In all aspects of our life we encounter daily decision-making […]

“The essence of motivation is energised and persistent goal-directed behaviour. When we are motivated, we move and take action.” What is the difference between motivation and inspiration? Can we motivate […]

In today’s busy world, it is not always easy to devote enough time to recruitment and onboarding activities. However, choosing the wrong candidate and the lack of an onboarding plan […]

“A leader is a dealer in hope”, Napoleon. Books are published every month on leadership. TED lectures are given, blogs are written and videos uploaded. PhD theses are researched, written […]

“Awareness of ourself and others, and its application in managing our inner world and our relationships, is the essence of emotional intelligence” Daniel Goleman Have you met someone who seems […]

“There is no failure, only feedback” Have you been on the receiving end of a poor performance review? Was it a one-way conversation, perhaps done annually? Or are you a […]

“The art of enabling someone to have their own insights” This coaching skills course looks at coaching as an individually focussed, personal development tool you can offer staff at all […]

Communication in the workplace isn’t just on a 1-2-1 to basis. We have to give presentations to groups, attend meetings and write compelling proposals to persuade and influence others. This […]

“The single greatest constant of history is that everything changes.” Yuval Hoah Harari, Homo Deus In our increasingly complex professional and personal environments, change appears to be the only constant. […]

“A growth mindset is “the belief that abilities and understanding can be developed”. In 2006 American psychologist Dr Carole Dweck introduced her theories of growth and fixed mindset in the […]

“Positive psychology is a scientific approach to studying human thoughts, feelings, and behaviour, with a focus on strengths instead of weaknesses. It is an approach to life and work that […]

Recognising and understanding the cause or causes of difficult behaviour is vital in the creation of a working environment where everyone is treated equally and afforded the same opportunities. Outside […]

Why learn about delegation and empowerment? Delegation is the assigning of tasks to someone else. Effective managers and leaders are great at delegating. This brings benefits to the organisation, the […]

Whether we are aware we are doing it or not, we make judgements about people we meet all the time. We are all biased and we can’t help it. We […]

HR training for Managers looks at good practice throughout the employment relationship from appointment to termination, and everything in between. Managers generally rely on the efforts of others to achieve […]

For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and […]

Why choose Crisp Professional Development for your ILM Level 3 Qualification? We have been an accredited centre for 20 years Individual approach – you will be assigned a personal tutor […]

Have you met someone who seems to have an innate ability for connecting with people? They are much more attuned to the feelings of others and as such can create […]

This session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these could be any […]

As companies move away from command and control structures, and the expectations of how employee’s want to be ‘managed’ has shifted, how a leader develops their people also needs to […]

For clients who want to add a deeper layer of self-awareness and insight into their leadership programmes, we have created this one-day add-on to our Being A Leader programmes. Leading […]

Everyday Leadership is the concept that you can connect with people, motivate and encourage them without having any formal positional power or authority. It is a way of being – […]

“The directors determine whether or not a company survives and thrives. The extent to which the board liberates or constrains the energies and talents of the people of a company […]

The ultimate goal for every manager must be to build a high-performing team. Essential to this is for the team to be fully empowered and know the mission it is […]

New ways of working require new ways of managing and to succeed in a post pandemic world organisations are recognising the need to adapt to reflect the emerging demands of […]

This Team Leadership course is essential for team leaders and managers who want to improve the performance of their team. Turning your team or department into an active and successful […]

As companies grow they tend to evolve and shape themselves around their existing needs. Whilst they might be meeting their performance targets, they may not be doing so in the […]

Positive psychology supports our ability to tap into our strengths and increase our wellbeing and resilience. Working with strengths makes people more confident, energetic, more engaged and increases performance, self-esteem […]

A one day course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who may be developing […]

Our Finance for Non-Financial Managers course is ideal for managers who want to have a better understanding of how the financial aspects of an organisation are managed. On this basic […]

Note: This is a 2 day course – delegates must be available to attend both dates. Our Introduction to People Management Course will provide you with excellent people management skills […]

Our Training for Supervisors course is an ideal training course for any supervisor or team leader who has to manage people but still has to work as part of the […]

The question ‘what is leadership?’ is often met with a response driven by leadership skills – what leaders do – and the personality traits required for leadership. Our Being a […]

Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.

Why choose Crisp Professional Development for your ILM Level 5 Qualification? We have been an accredited centre for 20 years Individual approach – you will be assigned a personal tutor […]

Our Coaching training course for Managers looks at coaching as an individually focussed, personal development tool you can offer staff at all organisational levels. It examines the skills required to […]

Your ability to master your people management skills will have a significant impact on your success as a manager. Making the most of your people and building confidence (both yours […]

In today’s busy world, it is not always easy to devote enough time to recruitment activities. However, choosing the wrong candidate will cost your organisation thousands of pounds in money, […]