Virtual Training Terms and Conditions

Virtual Training Terms & Conditions

We want your course booking with us to run as smoothly as possible. In order for us to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection both to you and to our business.

These terms and conditions apply to Crisp Professional Development (Crisp) Virtual Learning course bookings for both In-house (company) and Open (public) courses.

1. Bookings

Open courses: Please ensure that you have read, understood and accepted the conditions of booking before you submit a course booking. By placing a booking, you will be deemed to have read, understood and accepted these terms and conditions, therefore entering into a contract.

Booking a place on an Open Course can be done in the following ways;

  • Via our Website: 
  • By email:
  • Via a third party site such as Eventbrite
  • If you’d like to check availability or discuss course suitability, please call us on 01392 409 198

N.BPlease ensure that you/your delegate can commit to course date(s) selected and familiarise yourself with our Cancellation/Transfer policies in section 3.

When booking via our website, payment can be made immediately by Credit/Debit Card. You can also select the invoice option for other payment methods. An invoice or receipt will be emailed to you upon booking. Your booking is then classed as a confirmed booking and terms and conditions herein apply. Although your booking will be classed as confirmed, your place on the course selected will be provisional until payment has been received.

It is the responsibility of the booker to forward the invoice to their finance department for payment, and to provide Crisp with a Purchase Order if one is required. Please ensure Crisp has been provided with current company accounts payable details including email address. Please email POs to and we can re-issue the invoice quoting the PO number if required.

The booker is also responsible for ensuring that the delegate is aware of their booking and that they are able to attend and participate in the session (that they are available and have the required hardware and software to take part).

Making a course booking constitutes a binding contract according to our terms and conditions herein.

2. Payment

Full payment must be received within 30 days of booking or before the course start date; whichever is soonest. If payment has not been received 24 hours before the course date, login details for the virtual course will not be provided.

Payment can be made by Credit/Debit card at the time of booking, or you can select Invoice payment. Should you wish to pay by Credit Card after booking, please email

Crisp reserves the right to refuse course participation if payment has not been received 24 hours prior to the course date and our Cancellation Policy shall apply.

Late payments will incur a late payment charge of 10% and you may forfeit your place on the course.

3. Customer Cancellation / Transfer Policies

3.1 Transfer Policy

a) Virtual Learning Open (public) courses

We at Crisp understand that circumstances may occur which may require the client to reschedule training to another Crisp open course. All transfers must be confirmed by email to, and the following fees will apply:

  • More than 10 days Notice - First transfer: No charge. Subsequent transfer: 25% of session fee
  • 0 - 10 days Notice - No option to transfer, unless in exceptional circumstances at a cost of 50% of session fee

Free of charge transfers will only be possible to another virtual learning course – transfers to a face to face learning course will be subject to availability and an additional charge will be incurred.

b) Virtual Learning In-house (company) courses

Provided an alternative date is requested more than 14 days prior to the original course date, no transfer fee will be payable.

In the event that a transfer is requested 8 - 14 days prior to the course date a transfer fee of 10% will be payable and must be paid within 28 days or prior to the new course date (whichever is sooner).

In the event that a transfer is requested 7 or fewer days prior to the course date, a transfer fee of 50% will be payable and must be paid within 28 days or prior to the new course date (whichever is sooner).

Changes to the start time, finish time or schedule of the session are entirely at the discretion of Crisp and the trainer. Crisp reserves the right to refuse changes to the agreed timings should these be made after the initial agreement has been entered into.  Delegates joining the session late or leaving early will not be entitled to a transfer or refund.

3.2 Cancellation Policy

a) Virtual Learning Open (public) courses

All cancellations must be confirmed by email to and the following fees apply (whether or not payment has been received):

  • More than 30 days Notice - No charge
  • 11-30 days - 50% of session fee
  • 1 - 10 days - 100% of total session fee (no refund)

b) Virtual Learning In-house (company) courses

In the event of written notice of cancellation being received by Crisp in excess of 4 weeks prior to the course start date, a cancellation fee of 50% of the entire event fee is payable by the customer. 

If written notice is received less than 4 weeks prior to the course start date a 100% cancellation fee is payable by the customer. 

3.3 No-show Policy

Where Crisp does not receive a cancellation notice from the client before the course start date, and the delegate does not attend the training, the following applies:

  • No refund of the course fee will be made. If payment has not been made, full payment plus any applicable interest charge will be due immediately.
  • The option to transfer is not available and a new course booking will need to be made and paid for.

3.3a Technical issues policy

It is the client's responsibility to ensure that the delegate(s) has suitable software, hardware and connectivity to join the session without issues. The trainer will allow time at the beginning of the session to talk delegates through the practical elements of using the virtual learning platform and delegates are encouraged to join the session ahead of the start time to ensure connectivity, sound and video are working correctly. 

Should a delegate be unable to continue with a session due to personal or technical capability issues, the virtual learning session will continue for other delegates and no refund will be provided. 

Should the Crisp trainer experience technical difficulties that seriously impact on the quality of the session for delegates, an alternative session will be arranged.

3.4 Substitution Policy

Only those delegates registered for the course will be permitted access. The access link and password should not be shared with other colleagues without confirming a substitution with Crisp in writing. Crisp reserves the right to refuse access to the virtual learning course to any unregistered/unconfirmed delegates.

a) Virtual Learning Open courses - a substitute can be provided up to 10 days before the course at no extra charge but must have the necessary pre-requisites in order to attend the course. Only 1 substitution can be made per booking. Details should be sent to the email address

b) Virtual Learning In-House courses - the client is responsible for confirming the delegate names and email addresses at least 2 working days before the course starts, to allow joining details and passwords to be sent to delegates. Changes to the delegate list are permitted as long as these are confirmed in writing to the Crisp account manager or using the email address The maximum number of delegates must not exceed the agreed maximum

4. Refunds

Crisp will refund fees paid in accordance with section 3. If payment was made by credit/debit card, any refund due will be made back to the same card, minus any card charges incurred by Crisp. If payment was made by another method, the refund will be made by bank transfer.

5. Cancellation/Alterations to Course Contents, Dates, Fees or Trainer

Crisp reserves the right to alter or cancel courses without liability. We undertake to provide reasonable notice of any change or cancellation except in the case of an emergency. In the rare event of Crisp cancelling a course, and where an alternative cannot be provided, the booker will be entitled to a refund of fees paid to Crisp (or keep a course credit on their account), but shall not otherwise be entitled to compensation, costs or damages arising from such a cancellation or change. We will do our utmost to accommodate delegates on to a suitable alternative course/date.

Crisp reserves the right to provide a substitute trainer without notice. Crisp seeks to ensure that the course contents are continually reviewed and kept up to date. This may result in some alterations to the published contents. Crisp reserves the right to make amendments to published course contents without notice.

All fees are subject to change and can be altered at any time prior to booking.

6. Course materials

Course materials provided before, during or after the virtual learning session remain the intellectual property of Crisp Professional Development and are copyrighted. Materials are not to be reprinted, adapted, reused or shared without express permission of Crisp Professional Development

7. Special Offers and Discounts

Only one Special Offer or Discount can be used per course. Discounts and Special Offers are at the discretion of Crisp and can be withdrawn at any time.

8. Certificates 

Replacement certificates for attendance on a course, including for an ILM programme, will be subject to a fee.