Essential Business Skills:

Problem Solving & Decision Making

Course overview

In all aspects of our life we encounter daily decision making challenges. 

In the workplace those decisions can have a major affect on the business and if it goes wrong can have serious financial consequences.

This course is designed to help identify the root cause of the problems within the business and to help make the necessary decisions to enable changes to be implemented.  It is also for those who are looking to make annual improvement to their business.

Who is this course for?

This course is designed for supervisors and managers looking to eliminate problems and make better decisions in order to improve the efficiency of their team.

What will I learn?

You'll learn how to identify the root cause of a problem and how to use a 7-step approach to solving it, as well as working with tools to make good decisions, avoid waste in a business and communicate change.

Course Content

• Looking at the root cause of a problem
• The tools of problem solving
• The 7-step problem solving approach
• What? Why? How? Three keys to decision making
• The effective & efficient versus the ineffective & inefficient
• Looking at the 7 wastes within a business (Lean)
• What is a decision?
• Mind the traps in decision making
• Decision making tools
• The Change Curve
• How to communicate the change

Your Course Tutor

• Bill Allen - Senior Crisp Associate

You may also be interested in:  

• Managing for Efficiency & Effectiveness
• Dealing with Difficult People and Negativity       
• Introduction to People Management

Get more for your money with our Learning Passport.  Find out more here.