About Us
Making a positive difference to people's lives through learning
We're committed to delivering exceptional training at Crisp, but we don’t just talk about values; they are at the core of what we do. They specifically guide how we work, how we collaborate, and how we show up for our clients and each other.
Our Values
POSITIVE ENERGY
At Crisp, we bring energy, empathy and optimism into everything we do. Whether we’re leading a workshop or answering the phone, we aim to leave people better than we found them; energised, supported, and inspired to take their next step.
We believe positive energy is contagious, and it’s the foundation of great learning experiences and lasting relationships.
LEARNING MINDSET
Always evolving, just like the people we work with. From exploring new approaches in our sessions to investing in our own development, we stay curious, open, and reflective. Mistakes are opportunities, feedback is a gift, and growth is the goal.
Championing learning that’s not just informative, but transformative, for individuals, teams, and organisations alike.
IMPACTFUL RELATIONSHIPS
Valuing connection over transaction. By taking time to listen, understand and collaborate, we build meaningful partnerships based on trust, respect and shared outcomes. That’s how we create space for honest conversations, brave learning, and real change.
People remember how you made them feel, therefore we always aim to make that experience count.
Our Team
Our strength lies in our people. Our team is a dedicated mix of facilitators, coaches, designers, and client support specialists, all united by a passion for learning that makes a difference.
Our team ensures every Crisp experience runs smoothly from start to finish. Moreover, they’re your first point of contact, your sounding board for ideas, and the people working behind the scenes to make everything possible.
If you’ve worked with us before, you may recognise a few friendly faces below.
Bill Allen
ILM Principal
As our ILM Principal, Bill supports groups through their ILM qualifications with an engaging and enthusiastic style, with a wealth of knowledge in training and business management.
Bill Allen
Bill Allen has been part of Crisp since 2001 and is one of our longest-standing associate trainers. With decades of experience in training delivery and business management, Bill brings an engaging personality, enthusiasm, and deep expertise to every session.
As our ILM Principal, Bill acts as the linchpin between Crisp and the ILM, managing our status as an ILM Approved Centre and working closely with the External Quality Assurer to maintain the highest learning standards. He plays a key role in guiding and supporting groups through their ILM Coaching, Leadership and Management qualifications, ensuring every learner feels confident and motivated to succeed.
Bill’s wealth of knowledge and personable approach inspire learners to push themselves further, embrace challenges, and grow as leaders. His sessions are known for their energy, practical insights, and real-world relevance, equipping learners with tools they can apply immediately in their roles.
Outside of work, Bill enjoys sharing his knowledge with peers, staying connected to industry developments, and spending quality time with his family.
Shaun Durham
Managing Director and Head Coach
Shaun works with individuals and senior teams. His delegates enjoy the energy and enthusiasm he brings to the room, that motivates, challenges and supports transformational learning.
Shaun Durham
After completing his PhD and embarking on a successful 10 year career in recruitment, Shaun pursued his passion for learning and qualified as an executive coach. He is the owner of Crisp Professional Development.
As an ILM Level 7 and EMCC Senior Practitioner, Insights Discovery Practitioner and executive coach, Shaun keeps a keen eye on the latest research and approaches to learning and development and undertakes regular supervision. An enthusiast for positive psychology, embodiment techniques and using motivational energy, Shaun specialises in creating and delivering exceptional training for bespoke leadership programmes and coaching interventions that develop strengths and enhance self-awareness to bring about lasting behavioural change.
Shaun works with individuals and senior teams. His delegates enjoy the energy and enthusiasm he brings to the room, that motivates, challenges and supports transformational learning. His one-to-one approach is non-directive and insights driven – he flexes his approach to get the best from his coachees – for some this may entail a walk along a beach. Outside of work he is a triathlete, open water swimmer, paddleboarder and martial artist.
Samantha Peter
Sam is our Office Manager and is therefore responsible for a bit of everything. This includes, but is not limited to, co-ordinating course logistics, office administration, accounts, HR and support to the Marketing & Sales functions.
Samantha Peter
Sam is our Office Manager and is therefore responsible for a bit of everything. Subsequently, this is not limited to coordinating course logistics, office administration, accounts, HR and support to the Marketing and Sales functions.
Throughout her working life Sam has worked predominantly in HR for a variety of large public and private sector firms both in London and the South West.
Outside of work Sam enjoys walking with her family and three dogs.
Sam Vincent
Director and Head of Client Services
As Head of Client Services at Crisp since 2013, Sam loves building new client relationships for Crisp. She account manages a handful of our longstanding clients and is able to advise on and recommend learning solutions for individuals and teams at all levels.
Sam Vincent
As Head of Client Services at Crisp since 2013, Sam loves building new client relationships for Crisp. She account manages a handful of our longstanding clients and is able to advise on and recommend learning solutions for individuals and teams at all levels.
Sam, therefore, holds the ILM Level 5 qualification in Effective Coaching & Mentoring.
Outside of work, Sam is mum to Ella and their dog Lola. She adores travel (near or far) and amazing food and is a year-round sea swimmer since the Covid pandemic shut indoor pools! Sam is also a regular yoga participant and longstanding member of a book club.
Roselle Brenchley
Director and Client Experience Manager
Roselle has strategic and operational marketing experience and has worked within multiple management groups developing skills and processes as well as line managing and leading a team.
Roselle Brenchley
Roselle is our Client Experience Manager at Crisp Professional Development. She previously worked in a variety of roles in Education and Marketing. She has strategic and operational marketing experience and has worked within multiple management groups developing skills and processes as well as line managing and leading a team. She also volunteers as a Governor at a local Primary School.
Since joining Crisp, Roselle has qualified as an Executive Coach – broadening her understanding of how we can work with clients in delivering exceptional training and helping her to align their learning outcomes with the most suitable programme of development. Customer satisfaction is always at the heart of what Roselle does and she enjoys getting to know everything she can about each client, in order to offer the best support she can.
In her own time, she enjoys the great outdoors; walking her dogs, camping and spending time with her young family.
Vicky Woolsey
Account Manager
Vicky joined Crisp as our Account Manager after an extensive career in both the Television and Education sectors. Building relationships with new and existing clients, using a wealth of experience to deliver complete customer satisfaction with every course booked.
Vicky Woolsey
Vicky has joined Crisp as an Account Manager after extensive careers in both the Television and Education sectors. She is delighted to be back working in Exeter and is most looking forward to building relationships with new and existing clients and using her wealth of experience to deliver complete customer satisfaction with every course booked.
Away from the office, Vicky enjoys spending time with her family and likes cold water swimming throughout the year, singing, going to the theatre and crocheting. She ultimately enjoys a good Zumba session!
Ellen Henley
Training Logistics Coordinator
Ellen is responsible for arranging and ensuring the smooth delivery and running of all Crisp courses and in-house programmes. Making sure that no detail is overlooked and organising our network of associates.
Ellen Henley
Ellen is responsible for arranging and ensuring the smooth delivery of all Crisp courses and in-house programmes.
She joined the team with experience from a variety of customer service and administrative roles across various sectors. Ellen is passionate about great customer service and ensuring each client receives the best possible experience whilst working with Crisp, delivering exceptional training.
Outside of work Ellen loves walking her dog and spending time with her family, in addition to enjoying beautiful Devon as much as she can.
Dominic Royston
Digital Marketing Executive
Dominic is our Digital Marketing Executive, and he brings a wealth of experience. Crafting compelling content, engaging media campaigns, and optimising and weaving impactful creativity into every project.
Dominic Royston
Dominic is our Digital Marketing Executive, and brings a wealth of experience in crafting compelling content, orchestrating engaging social media campaigns, optimising for search engines, and weaving impactful copywriting into every project. With a solid foundation laid during his degree and master's studies, Dominic has honed his skills in the dynamic realm of digital marketing, constantly adapting to industry trends and innovations.
Beyond the confines of the office, Dominic thrives as a creative force, serving as a brand ambassador where he expresses his passion for content creation in the great outdoors. When not immersed in digital strategies, you can find him on the field, court, or catching waves, an avid player of sportsman, and a dedicated surfer.
Dominic finds solace in travel, exploring new destinations, indulging in reading and writing, and immersing himself in live music and sports events. Dominic brings the same energy, creativity, and enthusiasm to everything he does.
Anne Donnelly
Course Administrator
Anne supports the team with all aspects of Crisp course administration. Often liaising between clients and associates, delivering exceptional training to ensure a first-class delegate experience.
Anne Donnelly
Anne joined Crisp in December 2024 and supports the team with all aspects of course administration.
Anne has previously worked in admin/customer service roles for SMEs, health organisations and education.
Anne undoubtedly enjoys spending time with her family, crafting, gardening and being outdoors with her rescue dog.
Our Network of Associates
Beyond the core team, we work with a trusted group of experienced facilitators, trainers, and coaches across the UK. Ultimately many have been with us for years, bringing deep expertise in leadership, communication, behavioural psychology, and organisational development.
Each with a unique style and bringing their own blend of real-world business experience, we work hard to match the right associate to your organisation and need. Every associate we partner with shares our values and commitment to delivering exceptional training that matters.