All Courses

Our Assertiveness & Confidence training for Women is for women who want to communicate more confidently and persuasively in a style that is comfortable for you. Do people say that […]

Our Assertiveness, Self-Confidence & Communication training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order to make a […]

Exceptional leadership development training is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. That’s why our “Become […]

Exceptional leadership at the senior level is not just about individual competence; it’s about the collective capability of the board and senior management team to steer the organisation towards success. […]

Empowering individuals to unlock their potential is not just a skill; it’s an art. The coaching and mentoring course is designed to equip you with the expertise and mindset necessary […]

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. The Coaching Training for Managers programme […]

“The meaning of the communication is the response you get”. Have you heard of the term ‘open and honest’ communication? Or ‘effective’ communication? What do they mean? It is a […]

Our Customer Service Excellence training course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience […]

Our customer service skills training will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]

Recognising and understanding the cause or causes of difficult behaviour is vital in the creation of a working environment where everyone is treated equally and afforded the same opportunities. Outside […]

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our delegation training programme is designed […]

Delegative leadership is more than just assigning tasks—it’s a strategic tool for empowering your team, enhancing productivity, and freeing up valuable time for higher-priority activities. Our “Delegation Training” course is […]

“A growth mindset is “the belief that abilities and understanding can be developed”. In 2006 American psychologist Dr Carole Dweck introduced her theories of growth and fixed mindset in the […]

“It’s hard to find things that won’t sell online” Jeff Bezos. Marketing refers to any actions a company takes to attract an audience to the company’s product or services through […]

Discovering Leadership Effectiveness is one of three programmes we run using Insights profiles as a foundation for personal growth. Our Discovering Leadership Effectiveness course helps people become the best leaders […]

Discovering Sales Effectiveness is Insights foundation programme for salespeople who want to develop their skills, improve their interactions with customers and apply a people-centred approach to sales. This programme takes […]

Our Discovering Team Effectiveness course helps teams find their balance and give their best performance, even during the most difficult times. Our Discovering Team Effectiveness course provides a team with the […]

Whether we are aware we are doing it or not, we make judgements about people we meet all the time. We are all biased and we can’t help it. We […]

“The single greatest constant of history is that everything changes.” Yuval Hoah Harari, Homo Deus In our increasingly complex professional and personal environments, change appears to be the only constant. […]

Have you met someone who seems to have an innate ability for connecting with people? Are they much more attuned to the feelings of others and as such can create […]

“Awareness of ourself and others, and its application in managing our inner world and our relationships, is the essence of emotional intelligence” Daniel Goleman Have you met someone who seems […]

Everyday Leadership transcends formal titles and positional authority, instead emphasising the capacity to connect with individuals, inspire motivation, and foster positive transformations within both the community and the workplace. It […]

For beginners, Microsoft Excel spreadsheets can appear complex, difficult, or overwhelming tools to use. However, with a little bit of knowledge and confidence, you can soon start to include this […]

Our Excel Intermediate Level 1 course is ideal for those who have a basic understanding of Microsoft Excel. If you find yourself using existing spreadsheets which have been created by […]

Our Excel Intermediate Level 2 course is designed for the experienced user of Excel. The delegate will want to examine the more advanced and sophisticated features of Microsoft Excel. This […]

Our Finance for Non-Financial Managers course is ideal for managers who want to have a better understanding of how the financial aspects of an organisation are managed. On this basic […]

Do you encounter challenging individuals inside and outside of the workplace? This How to Deal with Difficult People training course is well designed to help you deal with this kind […]

In today’s dynamic work landscape, the shift towards hybrid teams presents a pivotal opportunity for organisations to redefine their operational strategies and enhance team performance. As businesses adapt to post-pandemic […]

Informing and consulting with your employees brings many benefits, especially in the areas of performance, motivation and engagement.

HR training for Managers looks at good practice throughout the employment relationship from appointment to termination, and everything in between. Managers generally rely on the efforts of others to achieve […]

For leaders, managers, HR professionals and individuals seeking to develop the tools and confidence to coach others as part of their working role, we offer the Institute of Leadership and […]

Why choose Crisp Professional Development for your ILM Level 3 Qualification? We have been an Approved Centre for over 20 years Individual approach – you will be assigned a personal […]

Our ILM Level 5 Coaching and Mentoring Certificate is available as both an open course, when numbers reach 4+ and in-house training, for your team only. This professional qualification is […]

Why should you choose Crisp Professional Development for an ILM Level 5 Qualification? We have been an Approved Centre for over 20 years Individual approach – you will be assigned […]

In today’s busy world, it is not always easy to devote enough time to recruitment and onboarding activities. However, choosing the wrong candidate and the lack of an onboarding plan […]

In the vast expanse of human endeavour, leadership stands as a beacon of guidance. Navigating individuals and organisations through the complexities of the modern world. The essence of quality leadership […]

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. That’s why our Introduction to People […]

This Introduction to project management course gives you a simple, step-by-step approach to ensuring any project you have responsibility for is as successful. It will also help you to plan […]

As companies transition away from command-and-control structures, the role of leaders in developing their teams has evolved significantly. The traditional “telling” approach, rooted in top-down authority, is gradually being supplanted […]

In the dynamic landscape of leadership development, the quest for deeper self-awareness and profound insights has become imperative. To cater to clients seeking to enhance their leadership programs with a […]

The concept of virtual or remote teams is not a new phenomenon. However, advances in technology, globalisation, organisational structures and ways of working have meant that this approach has grown […]

As companies grow they tend to evolve and shape themselves around their existing needs. Whilst they might be meeting their performance targets, they may not be doing so in the […]

From idea to product to profit and everything in between, marketing is the process of creating, promoting, and distributing a product. Done successfully, it satisfies consumers and generates profits. Is […]

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our Mastering People Management course is […]

Communication in the workplace isn’t just on a 1-2-1 to basis. We have to give presentations to groups, attend meetings and write compelling proposals to persuade and influence others. The […]

A one day mental health awareness course aimed at those supervising or managing staff, to raise awareness of mental health conditions and symptoms and build confidence in supporting those who […]

“What information consumes is rather obvious; it consumes the attention of its recipients. Hence, a wealth of information creates a poverty of attention.” Herbert Simon, Nobel Memorial Prize in Economic […]

“The essence of motivation is energised and persistent goal-directed behaviour. When we are motivated, we move and take action.” What is the difference between motivation and inspiration? Can we motivate […]

Influence is the ability of a person or leader to affect, to shape, or to transform the opinions (convincing) and the behaviours or actions (persuading) of other people without necessarily […]

In this NLP Training to Improve Your Communication you will first learn about NLP.  Neuro-Linguistic Programming (NLP) is most easily understood as the study of human behaviour, and the key […]

Our Performance Conversations training session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these […]

“There is no failure, only feedback” Have you been on the receiving end of a poor performance review? Was it a one-way conversation, perhaps done annually? Or are you a […]

Do you want to be able to persuade and influence others? If so then our one-day Persuasion & Influencing training course is perfect for you. In this course, you will […]

Positive psychology supports our ability to tap into our strengths and increase our wellbeing and resilience. Working with strengths makes people more confident, energetic, more engaged and increases performance, self-esteem […]

“Positive psychology is a scientific approach to studying human thoughts, feelings, and behaviour, with a focus on strengths instead of weaknesses. It is an approach to life and work that […]

This Presentation Skills training course will help you to overcome your fear of presenting. Sometimes, when we try to deliver an effective presentation, our natural communication skills and our outgoing […]

Do you know the difference between efficiency and effectiveness? Have you struggled to make a decision or solve a problem? In all aspects of our life we encounter daily decision-making […]

This comprehensive Project Management Course gives you a simple, step-by-step approach to ensuring any project you have responsibility for is successful. It will also help you be well planned and […]

Have you heard of psychological safety? Are you ready to unlock the full potential of your team and drive exceptional business outcomes? We are thrilled to introduce our highly anticipated […]

In today’s busy world, it is not always easy to devote enough time to recruitment training and activities . However, choosing the wrong candidate will cost your organisation thousands of […]

Resilience is our ability to recover or rebound from setbacks. Resilience is far more than stress management and should not be acquainted with mental toughness (although they share some of […]

This comprehensive sales training programme covers all you need to know to increase your confidence when selling. When you tell someone that you work in sales, how do they react? […]

This full-day virtual course is delivered by our partner organisation Skilltec Training via Microsoft Teams. Please note, this course is not eligible for payment using Crisp credits.

This full-day virtual course is delivered by our partner organisation Skilltec Training via Microsoft Teams. Please note, this course is not eligible for payment using Crisp credits.

This full-day virtual course is delivered by our partner organisation Skilltec Training via Microsoft Teams. Please note, this course is not eligible for payment using Crisp credits.

Think of stress as your body’s natural defence mechanism. When you experience a demand or threat (whether real or imagined), stress hormones flood your body, preparing you to react. You […]

The ability to harness the collective power of a team is not just a fundamental aspect of leadership—it’s an art that requires a deep understanding of human behaviour, interpersonal relationships, […]

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. The Team Leadership Course is intended […]

The Time Management Course is ideal for people who have a busy schedule. Do you need help to maximise your productivity, whilst at the same time lead a balanced life? […]

“All we have to decide is what to do with the time that is given us”” J.R.R Tolkien Do you find yourself having busy but unproductive days? Are you sleeping […]

Our Train the Trainer course will help you understand how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and […]

Effective supervision is not just about managing tasks; it’s about empowering your team to achieve their best. Our supervisor training course (formerly Supervision Skills) is designed to equip supervisors and […]

Exceptional customer service isn’t just a luxury; it’s a fundamental pillar of success and every interaction with a customer is an opportunity. That’s why our one-day “Scrap the Script!” course […]