About us
The Crisp team is made up of carefully selected coaches and trainers, most of whom have been with us for many years, and client focused support who ensure that all our programmes run smoothly and successfully.
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Shaun Durham
Shaun works with individuals and senior teams. His delegates enjoy the energy and enthusiasm he brings to the room, that motivates, challenges and supports transformational learning.
Shaun Durham
After completing his PhD and embarking on a successful 10 year career in recruitment, Shaun pursued his passion for learning and qualified as an executive coach. He is the owner of Crisp Professional Development.
As an ILM Level 7 and EMCC Senior Practitioner executive coach, Shaun keeps a keen eye on the latest research and approaches to learning and development and undertakes regular supervision. An enthusiast for positive psychology, embodiment techniques and using motivational energy, Shaun specialises in creating and delivering bespoke leadership programmes and coaching interventions that develop strengths and enhance self-awareness to bring about lasting behavioural change.
Shaun works with individuals and senior teams. His delegates enjoy the energy and enthusiasm he brings to the room, that motivates, challenges and supports transformational learning. His one-to-one approach is non-directive and insights driven – he flexes his approach to get the best from his coachees – for some this may entail a walk along a beach. Outside of work he is a triathlete, open water swimmer, paddleboarder and martial artist.
Sam Vincent
As Head of Client Services at Crisp since 2013, Sam loves building new client relationships for Crisp. She account manages a handful of our longstanding clients and is able to advise on and recommend learning solutions for individuals and teams at all levels.
Sam Vincent
As Head of Client Services at Crisp since 2013, Sam loves building new client relationships for Crisp. She account manages a handful of our longstanding clients and is able to advise on and recommend learning solutions for individuals and teams at all levels.
Sam is currently studying for an ILM Level 5 in Effective Coaching & Mentoring.
Outside of work, Sam is mum to Ella and their dog Lola. She adores travel (near or far) and amazing food and is a year-round sea swimmer since the Covid pandemic shut indoor pools! Sam is also a regular yoga participant and longstanding member of a book club.
Roselle Brenchley
Roselle is our Client Experience Manager at Crisp Professional Development. She has strategic and operational marketing experience and has worked within multiple management groups developing skills and processes as well as line managing and leading a team.
Roselle Brenchley
Roselle is our Client Experience Manager at Crisp Professional Development. She previously worked in a variety of roles in Education and Marketing. She has strategic and operational marketing experience and has worked within multiple management groups developing skills and processes as well as line managing and leading a team. She also volunteers as a Governor at a local Primary School.
Since joining Crisp, Roselle has qualified as an Executive Coach – broadening her understanding of how we can work with clients and helping her to align their learning outcomes with the most suitable programme of development. Customer satisfaction is always at the heart of what Roselle does and she enjoys getting to know everything she can about each client, in order to offer the best support she can.
In her own time, she enjoys the great outdoors; walking her dogs, camping and spending time with her young family.
Helen Gilzean
Helen is Head of People Development for Crisp Professional Development and has been with the business for an impressive twenty years.
Helen Gilzean
Helen is Head of People Development for Crisp Professional Development and has been with the business for an impressive twenty years.
She is an accomplished and experienced trainer, facilitator and consultant / mentor in her own right and has trained in the USA, China and throughout the UK and Ireland. She oversees all of our in-house training and ILM accredited programmes.
Outside of work Helen enjoys photography, travel, reading, learning to paint watercolours and walking her beloved dachshund.
Aileen Shipway
Aileen is our Marketing Manager and as such is responsible for producing all of our marketing literature from regular newsletters to blog articles, to client stories.
Aileen Shipway
Aileen is our Marketing Manager and as such is responsible for producing all of our marketing literature from regular newsletters to blog articles, to client stories. She oversees our social media strategy and is responsible for our website.
She has worked as a client relationship manager for many years, predominantly for management consultancies and training businesses.
Outside of work she enjoys cooking and pilates. Her favourite thing to do at the weekend is a walk and a pub lunch with her family and her dog Coco - be that on the moor or somewhere by the sea.
Samantha Peter
Samantha is our Office Manager and is therefore responsible for a bit of everything! This includes co-ordinating course logistics, office administration, accounts and support to the Marketing & Sales functions.
Samantha Peter
Samantha is our Office Manager and is therefore responsible for a bit of everything! This includes co-ordinating course logistics, office administration, accounts and support to the Marketing and Sales functions.
Throughout her working life Samantha has worked predominantly in HR for a variety of large public and private sector firms both in London and the South West.
Outside of work Samantha enjoys walks by the sea and in the beautiful Devon countryside with her family and four dogs.
Ellen Henley
Ellen is our Training Logistics Coordinator, as such she is responsible for arranging and ensuring the smooth delivery of all courses at Crisp Professional Development.
Ellen Henley
Ellen is our Training Logistics Coordinator, as such she is responsible for arranging and ensuring the smooth delivery of all courses at Crisp Professional Development. She joins the team with experience from a variety of customer service and administrative roles across various sectors. Ellen is passionate about great customer service and ensuring each client receives the best possible experience whilst working with Crisp.
Outside of work Ellen loves walking her dog and spending time with her family, enjoying beautiful Devon walks as much as she can.
Rachel Moss
Rachel is our Account Manager and as such is responsible for looking after our clients post sale and project managing their programmes. Rachel has a keen interest in learning, people and their behaviour.
Rachel Moss
Rachel is our Account Manager and as such is responsible for looking after our clients post sale and project managing their programmes.
Rachel has a keen interest in learning, people and their behaviour. Having served in the Forces, and as a model for twenty years working with large corporate brands in fashion, TV and hospitality, Rachel enjoys meeting the expectations of others’ and giving an excellent client experience.
Outside of work, Rachel gives on-line Colour Analysis sessions, helping Women refresh their personal style.
Rachel loves long walks on the moors, sharing good food, baking, reading, dance and theatre and enjoys spending time with family and friends.
Lauren Butt
Lauren has had many part-time jobs but is excited to start her first full-time job with Crisp. She holds the same values as Crisp and is keen to make sure all our clients leave a course happy and wanting to return.
Lauren Butt
Lauren has had many part-time jobs but is excited to start her first full-time job with Crisp. She holds the same values as Crisp and is keen to make sure all our clients leave a course happy and wanting to return.
Outside of work Lauren loves cooking and makes dinner for her family most evenings. Baking, dancing, and walking are other passions of hers as well as playing dodgeball competitively for a local club.
Since a young age, Lauren has been a Girl Guide and now holds the role of Girl Guiding Inspire Coordinator for Devon. She is also a very charitable person and has been helping, fundraising and supporting Force Cancer Charity since she was 7 years’ old.