Effective Team Leadership Programme

Lessons

• Welcome!
• Learning Styles Learn about the four different learning styles and complete a questionnaire to find out your preferred style. 20 mins
  • Learning Style Questions
• The Parent Adult Child Model
  • Parent, Adult, Child model
• Introduction to Effective Communication This lesson covers the three foundation stones of effective communication - listening, questions and building rapport. one hour
• Assertive Communication In this lesson you will learn the differences between aggressive, passive and assertive communication approaches; how best to develop assertive communication strategies; and when to use the DESC model of communication to help you deal with difficult situations and build more effective relationships 30 mins
• Feedback Learn how to give and receive effective feedback. We'll introduce to to tried and tested models and techniques. 30 mins
• Dealing with Difficult Behaviours You will learn how to recognise different behaviour types, what triggers a reaction in you (and why) and how to defuse aggression. 45 mins
  • Difficult Behaviours QuestionnaireA questionnaire on how to decide your preferred style when dealing with difficult behaviour 20 mins
• Motivation
• Effective Delegation
• Introduction to time management This lesson serves as an introduction to time management principles. When we talk about time management, what we really mean is managing ourselves - our priorities, our workload and our effort. 30 mins
  • Time Management Top Tips
  • Meeting Effectiveness
• Introduction to Planning A short lesson on how to make a plan to achieve your objectives. 15 mins
• Important V. Urgent Prioritisation Learn how to prioritise tasks using the Important and urgent matrix. 15 mins
• To Do Lists and Personal Kanban Learn how to prioritise tasks using To Do Lists and the Personal Kanban methodology 10 mins
• Organisational Context for Coaching
• The Skills and Behaviours of the Effective Coach and Mentor 4 hours
• Introduction to Team Dynamics Interactive elearning lesson on team dynamics 45 mins
  • Lencioni's Model
  • Tuckman's Model
• Managing Remote Workers
• Introduction to Leadership The introduction to the course on leadership theories and behaviours. 10 mins
• Emotionally Intelligent Leadership The model of leadership behaviour created by Daniel Goleman introduces the six styles of leadership. 20 mins
• Level 5 Leadership This lesson introduces the Level 5 leadership model 10 mins