Influence is the ability of a person or leader to affect, to shape, or to transform the opinions (convincing) and the behaviours or actions (persuading) of other people without necessarily having a formal authority over them. Persuasion skills allow us to get things done and to achieve desired outcomes without coercion.
Negotiation, on the other hand, is how people settle differences and reach an agreement. A common example is negotiating a business contract. There is often a back-and-forth period in which both parties discuss contract terms such as budget, timeline, and deliverables.
This course will focus on the skills and characteristics that contribute to successful persuasion, influence and negotiation. You will learn to enhance your interpersonal and communication skills to broaden your perspectives, be flexible and connect with others to achieve the win-win situation.
To begin click on the lesson title below. Click the Begin button and a new window will open. All the content will be in there. You will be able to mark your lessons as complete in order to print your certificate of achievement.