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Online Communication Training, v1

This programme contains all you need to know to improve the effectiveness of your communication. It contains three courses which will help you build relationships, understand and learn more and assert yourself when communicating with overly dominant people. Learning topics are:

  • Benefits of effective communication and how to overcome the barriers
  • Art of listening
  • Asking great questions
  • Building rapport and trust
  • Transactional analysis
  • Understanding attitudes and behaviours
  • Using the PAC model
  • Using the OK Corral
  • The difference between Passive, Aggressive and Assertive behaviours
  • How to communicate assertively
  • The DESC model of communication

We recommend you do the courses in the order in which they are listed. Click on the first one below to get started.

Take this Course