Description
This online communication training programme contains all you need to know to improve the effectiveness of your communication. It contains three courses which will help you build relationships, understand and learn more and assert yourself when communicating with overly dominant people. Learning topics are
Benefits of effective communication and how to overcome the barriers to communicating.
Art of listening
Asking great questions
Building rapport and trust
Transactional analysis
Understanding attitudes and behaviours
Using the PAC model
Using the OK Corral
The difference between Passive, Aggressive and Assertive behaviours
How to communicate assertively
The DESC model of communication
