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Courses for Everyone, Effective Communication Skills

How to Deal with Difficult People Training

Do you encounter challenging individuals inside and outside of the workplace? This How to Deal with Difficult People training course is well designed to help you deal with this kind of person. You will know them: the Aggressor, the Whiner, the Over-agreeable, the Silent Pouter, the Negativist, and the Know-it-All. Although there aren’t many of them, you will face them in small numbers and their impact can be significant and long lasting. They can frustrate and cause friction between individuals and teams, creating absenteeism, significant loss in productivity and lost clients.

How can you cope effectively with each one? In this How to deal with difficult People training course, you will learn how to recognise each behaviour. You will learn why these styles persist in their incompatible ways and how to cope effectively with them. Delegates will complete their own Personal Profile and will use this to learn how they can take their own personality style and be able to effectively with difficult people.

On this course we will introduce you to the four main behavioural and communication styles. You will learn how to communicate with people effectively and tailor your response to their style so your message gets across. We will show you how you can change a negative attitude into a constructive one. The skills you will learn on this course will be of benefit to you in all interactions and will help you foster an environment of communication and understanding.

How to Deal With Difficult People Training Course Content

  • Words and phrases you can rely on
  • Identify the four major behavioural and communication styles
  • Identify and manage more effectively seven ‘difficult people’ styles
  • Transform negative attitudes into positive ones.
  • Deal with and change negativity at work and home
  • Foster communication and teamwork
  • Identify triggers and create coping strategies
  • Become your own positive influence
  • All delegates receive a personal profile

This course is ideal for anyone who has to interact with and deal with difficult people who can cause a disruption to the harmony of the workplace – whether these people be colleagues, supervisors, members of your team or customers.

Virtual event tickets

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How to Deal with Difficult people
£ 149.00 / 1 Credits

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How to Deal with Difficult people
£ 149.00 / 1 Credits

In-person events

Crisp Professional Development

Crisp Professional Development, Pynes Hill Business Centre,
Exeter, Devon EX2 5JL

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The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
How to Deal with Difficult people
Vegetarian and meat lunch options are provided. Regrettably we are unable to cater for any other specific dietary requirements. If this applies to you, please bring your preferred choice of lunch and snacks with you.
£ 249 / 2 Credits

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