Mastering People Management
Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our Mastering People Management course is designed to empower managers with the advanced skills and behaviours needed to excel in their roles, fostering a values-driven culture and impactful connections that set you apart.
Great managers evolve beyond the skills that initially brought them success. People management requires letting go of old habits to embrace new behaviours and ways of thinking. Our course emphasises a management mindset focused on values, culture, and the intangible connections between people, rather than merely ‘doing’ tasks.
Progressive Learning Journey
This programme offers a progressive learning journey where each session builds on the last. We start with Leading and Understanding Self, then apply these insights to Leading and Understanding Others, with ample time for reflection on previous learning and action points. The in-company programme can be tailored to fit your organisational needs, culture, and outcomes.
Many clients choose to incorporate behavioural or psychometric profiling, such as Insights Discovery and EQi2.0. We support a wide variety of diagnostic tools, including 360-degree assessments. Additionally, some clients enhance the programme with reflective elements like learning journals or projects.
Due to the customisable nature of the course, the following content overview is for illustrative purposes:
Recognise What Makes You Stand Out From The Crowd
Identify your unique strengths as a manager and leverage them to inspire and lead your team effectively.
Behaviour & Communication Style Impact
Learn how your behaviour and communication style directly affect those around you and refine these skills to enhance team dynamics.
Adaptability In Management Style
Understand when and how to adapt your management style to different situations and team members to maximise effectiveness.
Perception & Self-Awareness
Gain insights into how others perceive you and develop strategies to enhance your managerial presence and influence.
Team Dynamics
Recognise and appreciate the dynamics within your team, using this understanding to foster a cohesive and high-performing unit.
Empowerment For Higher Performance
Empower your team members to take initiative and drive performance, leading to greater motivation and productivity.
Motivation & Inspiration
Develop a more motivated and inspired team by understanding and addressing their individual and collective needs.
Managing Challenging Team Members
Learn techniques to manage challenging and defiant team members positively and constructively, turning potential conflicts into opportunities for growth.
Personal Management Toolbox
Critically assess your management methods and create a personal toolbox of strategies and techniques to enhance your leadership effectiveness.
Efficiency & Effectiveness
Improve your ability to manage yourself and others more efficiently and effectively, leading to better outcomes for your team and organisation.
This two-day programme is designed for any delegates who have completed our Introduction to People Management course and have had time to put that learning into practice. It is also suitable for individuals with some experience in managing people. If you want to learn how to get the very best out of your team while improving your confidence and performance as a manager, this course will provide you with the skills and behaviours necessary to achieve this.
Course options
Virtual event tickets
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In-person events
Crisp Professional Development
Please note: This is a 2-day event, attendees must be available to attend both the 5th and 12th February 2025.
Exeter, Devon EX2 5JL
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Build your own bespoke training programme
Talk to us about building a tailored programme of learning to suit your team's unique development needs.
Call us on
01392 409 198
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Being a good people manager takes time, practice and feedback. You will never truly master it, but you can continually improve by undertaking training, coaching and mentoring, asking for feedback from your colleagues, and using online resources such as TED talks. Our mastering people management course is for people who feel like they are ready for more in-depth training on managing people.