Introduction To People Management
Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. That’s why our Introduction to People Management course is meticulously designed to equip managers at all levels with the essential mindset and behaviours needed to excel in their roles. This 2 day course helps you to foster a values-driven culture and impactful connections that set you apart.
Great leaders evolve beyond the skills that initially brought them success. People management requires letting go of old habits to embrace new behaviours and ways of thinking. Our People Management course emphasises a mindset focused on values, culture, and the intangible connections between people, rather than merely ‘doing’ tasks.
Progressive Learning Journey
This people management course offers a progressive learning journey where each session builds on the last. We start with Leading and Understanding Self, then apply these insights to Leading and Understanding Others, with ample time for reflection on previous learning and action points. The in-company programme can be tailored to fit your organisational needs, culture, and outcomes.
Many clients choose to incorporate behavioural or psychometric profiling, such as Insights Discovery and EQi2.0. We support a wide variety of diagnostic tools, including 360-degree assessments. Additionally, some clients enhance the programme with reflective elements like learning journals or projects.
To further support your development, our People Management courses offer the option of 1-2-1 coaching.
Due to the customisable nature of the course, the following content overview is for illustrative purposes:
Self-Awareness – Understanding Learning Styles
Gain deep insights into your management style, strengths, and areas for development, enhancing your overall effectiveness.
Building Empathy & Rapport
Develop the ability to connect with your team members on a deeper level, fostering trust and collaboration.
Emotional Hijack
Learn techniques to manage your emotions and remain composed under pressure, ensuring clear and effective decision-making.
Communication Styles
Understand and adapt to different communication styles to improve interactions and team dynamics.
Listening & Questioning Skills
Enhance your ability to listen actively and ask powerful questions that drive understanding and solutions.
Management Styles – Situational Leadership
Tailor your leadership approach by applying situational leadership principles to meet the needs of your team and the context.
Leadership & Management Definitions
Clarify the distinctions and overlaps between leadership and management to effectively balance both roles.
Dealing with Difficult & Challenging Conversations and Behaviours
Develop strategies for addressing conflicts and challenging behaviours constructively and maintaining a positive work environment.
Giving & Receiving Feedback
Learn how to deliver constructive feedback and receive it gracefully, promoting continuous improvement.
Training, Coaching, & Mentoring
Explore techniques to develop your team through effective training, coaching, and mentoring.
Time Management
Master time management strategies to enhance productivity and ensure focus on high-priority tasks.
Developing A High-Performing Team
Identify key factors in building and sustaining a high-performing team, fostering a culture of excellence.
Motivation
Understand what drives your team members and apply motivational techniques to inspire and engage them.
Delegation
Learn how to delegate tasks effectively to empower your team and maximise their potential.
There are no prerequisites for our Introduction to People Management course. We welcome both new managers and those who have been managing for a long time without any formal training. The experienced facilitator will provide real-world scenarios for you to work through and discuss, ensuring that the workshops are fully participative and engaging.
Whether you are just starting out as a manager or looking to build on your skills, this course will help you learn the essential skills needed to be an effective manager. You will have the opportunity to learn from other managers, share your own experiences, and apply what you learn in your own work. Our People Management course will improve your communication, motivation, delegation, and conflict-resolution skills, making you more confident in your ability to manage people.
In-Person Open Courses
Crisp Professional Development
Note: This is a 2 day course – delegates must be available to attend both 23rd and 30th January. Vegetarian and meat lunch options are provided. Regrettably we are unable to cater for any other specific dietary requirements. If this applies to you, please bring your preferred choice of lunch and snacks with you.
Exeter, Devon EX2 5JL
Select Ticket Quantity
Crisp Professional Development
Exeter, Devon EX2 5JL
Select Ticket Quantity
Crisp Professional Development
Note: This is a 2 day course – delegates must be available to attend both 11th and 18th September 2025.
Exeter, Devon EX2 5JL
Select Ticket Quantity
Build your own bespoke training programme
Talk to us about building a tailored programme of learning to suit your team's unique development needs.
Call us on
01392 409 198
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People management relates to a range of skills and behaviours that managers need, so that they can be good managers, including delegation, motivation, communication skills and team leadership. Training on these topics can be one day to many days spread over several months. It could be in person in a group or online.