Leadership & Management
Introduction to People Management Course (2 day Course)
Note: This is a 2 day course – delegates must be available to attend both dates.
Our Introduction to People Management Course will provide you with excellent people management skills – an essential element of becoming an effective manager yet one many new-in-role managers are ill-prepared for.
This two-day course teaches the basics of self-management and team management skills, and tackles areas such as recognising team strengths and delegating as well as learning how to communicate, inspire, motivate and reward.
The training workshop takes the approach of the co-operative use of power with people rather than over them and the use of Positive reinforcement and managing by walking about (MBWA) to get the best out of people.
By the end of this course, you will be able to communicate, delegate and motivate your team effectively in order to achieve your set organisational goals. You’ll know how to employ basic managerial styles, recognise the impact different styles have on different team members and you’ll be able to adapt them to ensure you get the best out of your team in a way that makes them feel inspired and motivated to work with you.
The following topics will be covered:
- Self-awareness – understanding learning styles
- Parent-Adult-Child
- Empathy and rapport
- Emotional hijack and ABCDE
- Communication styles
- Listening and questioning skills
- Management styles – situational leadership
- Leadership and Management definitions
- Role-modelling behaviour
- Difficult and challenging conversations and behaviours
- Feedback
- Training, coaching and mentoring
- Time Management – time bandits and prioritisation
- Team dynamics – definitions, fracture lines
- High Performing Teams
- Motivation – What motivates you?
- Maslow
- Delegation – barriers and IDEALS
This course is designed for first time managers. You will either be about to begin a new role as manager or will have just started your new role, or you will have been managing a team for a while and need to enhance your skills in order to have more impact in your role. The experienced facilitator will provide real-world scenarios for you to work through and discuss, ensuring that the workshops are fully participative and engaging.
In-person events
Crisp Professional Development
Note: This is a 2 day course – delegates must be available to attend both 13th and 20th July 2023.
Exeter,DevonEX2 5JL
Crisp Professional Development
Note: This is a 2 day course – delegates must be available to attend both 5th and 12th October 2023.
Exeter,DevonEX2 5JL
Build your own bespoke training programme
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Call us on
01392 409 198