Our Customer Service skills course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The course will build on your present customer service skills and introduce new ones.
Communication skills
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Our Presentation Skills training course will help you overcome the fear of presenting. Sometimes when we try to deliver effective presentations, our natural communication skills and our personality can get lost beneath layers of anxiety, worry and stage fright.
£249.00
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Our Persuasion & Influencing skills workshop will focus on the skills and characteristics that contribute to successful persuasion and influence. Enhance your interpersonal and communication skills to broaden your perspectives, be flexible and connect with others to achieve the win-win situation.
£249.00
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Our How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over – agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.
£149.00
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Our Train the Trainer course will show you how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and facilitate learning. This course develops your knowledge and skills to enable you to be clear in structure, be able to confidently manage a group or an individual through their training, learning and development process. It will show you how to understand key elements of behaviour and overcome any barriers you may have to being an excellent trainer.
£249.00
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