Customer Service skills
Virtual Event
Our Customer Service skills training course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal.
£149.00
12 events found.
Communication skills
Events
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Persuasion & Influencing Skills training
FeaturedCrisp Professional Development Crisp Professional Development, Pynes Hill Business Centre,, Exeter, DevonOur Persuasion & Influencing skills workshop will focus on the skills and characteristics that contribute to successful persuasion and influence.
Enhance your interpersonal and communication skills to broaden your perspectives, be flexible and connect with others to achieve the win-win situation
£249.00 -
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How to Deal with Difficult People
Virtual EventOur How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over - agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.
£149.00 -
Presentation Skills training
FeaturedCrisp Professional Development Crisp Professional Development, Pynes Hill Business Centre,, Exeter, DevonOur Presentation Skills training workshop will help you overcome the fear of presenting. Sometimes when we try to deliver effective presentations, our natural communication skills and our personality can get lost beneath layers of anxiety, worry and stage fright. This workshop will help you put things back in perspective so that your presentations become more of a relaxed communication of the information you already know, rather than a confused, stressful outpouring of information which fails to engage your audience.
£249.00 -
Assertiveness & Confidence Training for Women
FeaturedVirtual EventThis course is for women who want to communicate more confidently and persuasively and in a style that is comfortable for you. Are you seen as ‘too nice’ and do you feel that this maybe diminishing the respect you get from others in the workplace? Or conversely, would you describe yourself as ‘overly assertive’ or even ‘aggressive’ which gives you short-term co-operation but long-term resistance? Do you want to treat others with openness, directness and respect and get the same from them?
£149.00 -
Team Leadership course
FeaturedVirtual EventOur Team Leadership course is essential for team leaders and managers who want to improve the performance of their team. Turning your team or department into an active and successful team takes consistent hard work, commitment, trust and organization. In this atmosphere, the team works together in an organised manner to achieve specific goals and their relationships are based more on equality rather than hierarchy.
£149.00 -
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Customer Service skills
FeaturedVirtual EventOur Customer Service skills course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The course will build on your present customer service skills and introduce new ones.
£149.00 / 1 Credits -
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Presentation Skills training
FeaturedCrisp Professional Development Crisp Professional Development, Pynes Hill Business Centre,, Exeter, DevonOur Presentation Skills training course will help you overcome the fear of presenting. Sometimes when we try to deliver effective presentations, our natural communication skills and our personality can get lost beneath layers of anxiety, worry and stage fright.
£249.00 / 2 Credits -
Persuasion & Influencing skills training
FeaturedCrisp Professional Development Crisp Professional Development, Pynes Hill Business Centre,, Exeter, DevonOur Persuasion & Influencing skills workshop will focus on the skills and characteristics that contribute to successful persuasion and influence.
Enhance your interpersonal and communication skills to broaden your perspectives, be flexible and connect with others to achieve the win-win situation.
£249.00 / 2 Credits -
How to Deal with Difficult People
FeaturedVirtual EventOur How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over – agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.
£149.00 / 1 Credits -
Train the Trainer course
FeaturedCrisp Professional Development Crisp Professional Development, Pynes Hill Business Centre,, Exeter, DevonOur Train the Trainer course will show you how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and facilitate learning.
This course develops your knowledge and skills to enable you to be clear in structure, be able to confidently manage a group or an individual through their training, learning and development process. It will show you how to understand key elements of behaviour and overcome any barriers you may have to being an excellent trainer.
£249.00 / 2 Credits -
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Delegation & Empowerment Training Course for Managers
FeaturedVirtual EventThe ultimate goal for every manager must be to build a high-performing team. Essential to this is for the team to be fully empowered and know the mission it is trying to achieve.
A crucial skill needed to be able to develop a high-performing team is to understand each person they manage sufficiently to recognise who can be delegated to and who can be empowered. By the end of the session the team leader will have a full understanding of five key aspects of their team members and will be able to answer the question – can all my team be empowered and if not, what do I do about it?
£149.00 / 1 Credits