Do you encounter challenging individuals inside and outside of the workplace? This How to Deal with Difficult People training course is well designed to help you deal with this kind of person. You will know them: the Aggressor, the Whiner, the Over-agreeable, the Silent Pouter, the Negativist, and the Know-it-All. Although there aren’t many of them, you will face them in small numbers and their impact can be significant and long lasting. They can frustrate and cause friction between individuals and teams, creating absenteeism, significant loss in productivity and lost clients.