Description
In this on-demand course who will learn how to handle difficult and challenging conversations and to deal with conflict. We start by looking at assertive communication and why we react (negatively) to some behaviours (our emotional hijack). We then show you the different type of difficult situations you may encounter in the workplace and then how to deal with common causes of workplace conflict.
Lesson listing:
- What is assertiveness
- How to communicate assertively
- DESC model
- Why do we react to some behaviours
- Defusing aggression
- How to have a difficult conversation
- How to overcome your fear of confrontation and conflct
- Common workplace issues and how to handle them
- Dealing with different communication styles
- Common causes of workplace conflict
- How to mediate
- Conflict resolution
- Thought leadership article
