Our Customer Service skills course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The course will build on your present customer service skills and introduce new ones.
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Our Presentation Skills training course will help you overcome the fear of presenting. Sometimes when we try to deliver effective presentations, our natural communication skills and our personality can get lost beneath layers of anxiety, worry and stage fright.
£249.00
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Note: This is a 2 day course – delegates must be available to attend both 8th & 15th March 2023. Your ability to master your people management skills will have a significant impact on your success as a manager. Making the most of your people and building confidence (both yours and theirs) is the purpose of this course. Over the two days, we’ll look at your behaviour as a manager and will examine whether it allows you to maximise your team’s effectiveness or if it is holding your team back.
£349.00
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Our Persuasion & Influencing skills workshop will focus on the skills and characteristics that contribute to successful persuasion and influence. Enhance your interpersonal and communication skills to broaden your perspectives, be flexible and connect with others to achieve the win-win situation.
£249.00
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Our Time Management Course is ideal for people who have a busy schedule and need help to maximise their productivity, whilst at the same time lead a balanced life. Do you find yourself having a busy but unproductive day? Our training will help you achieve the most in your time. It will help you achieve your current goals and meet the new goals as part of a changing pattern of the work environment.
£149.00
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Our How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over – agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.
£149.00
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Our Train the Trainer course will show you how to deliver effective training. The effectiveness of training depends on the trainer’s ability to share their knowledge and skills and facilitate learning. This course develops your knowledge and skills to enable you to be clear in structure, be able to confidently manage a group or an individual through their training, learning and development process. It will show you how to understand key elements of behaviour and overcome any barriers you may have to being an excellent trainer.
£249.00
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