Our How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over – agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.

Our Assertiveness & Confidence training for Women course is for women who want to communicate more confidently and persuasively and in a style that is comfortable for you. Are you seen as ‘too nice’ and do you feel that this maybe diminishing the respect you get from others in the workplace?

Or conversely, would you describe yourself as ‘overly assertive’ or even ‘aggressive’ which gives you short-term co-operation but long-term resistance?