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Communication Skills
If you want to improve your communication in the workplace, our range of communication skills courses are for you. Communication is: “the ability to convey or share ideas and feelings effectively”. Effective communication training is about learning how to transmit messages that are understood, and learning how to understand the messages we receive.
Effective Communication Course Benefits
In a business setting, effective communication skills can mean the difference between focused, motivated, engaged individuals who share positive relationships with their colleagues, versus a team where a lack of drive, misunderstandings, and resentment even become commonplace. Team members at all levels of an organisation must develop essential skills that will ensure effective dialogue with everyone they come into contact with at work (colleagues, managers, clients etc.).
We all need to communicate effectively in the workplace. All our communication training courses look at the fundamentals of communication – verbal, written, and body language – and will develop your active listening skills.
Did you know we can make your course bespoke?
Effective Communication Courses
Presentation Skills Training
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This Presentation Skills training course will help you to overcome your fear of presenting. By the end of this presentation skills training course, we aim to have helped you restore your natural public speaking abilities. We’ll assist you in enhancing them with expert techniques so that you can deliver presentations with confidence and energy.
You’ll learn how to remove the worry that many of us feel before delivering a presentation, structure a clear and concise message and deliver it efficiently and engagingly to restore your own joy in public speaking.
Unlocking Customer Service: Mastering Communication On and Off the Phone
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Exceptional customer service isn’t just a luxury; it’s a fundamental pillar of success and every interaction with a customer is an opportunity. That’s why our one-day “Scrap the Script!” course […]
Customer Service Skills
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Our customer service skills training will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]
Confident Call Handling
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A one-day “skills for life” course that will help create even better telephone interactions, boost telephone confidence and create a practical telephone toolkit.
NLP Training to Improve Communication
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In this NLP Training to Improve Communication you will first learn about NLP. Neuro-Linguistic Programming (NLP) is most easily understood as the study of human behaviour, and the key to human excellence.
We’ll look at how improved awareness of self and enhanced emotional intelligence will support, effective communication, improve relationships, allow you to appreciation of differences, and create calmer and more helpful responses in challenging situations. Understanding NLP is like having a manual for your mind; broadening choice, empowering you to choose helpful responses and beginning to make positive changes in your life. When it comes to communication, this is one of the best communication training courses.
Delegation & Empowerment Training for Managers
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Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our delegation training programme is designed […]
How to Deal with Difficult People Training
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On this communication course, we will introduce you to the four main behavioural and communication styles. You will learn how to communicate with people effectively and tailor your response to their style so your message gets across. We will show you how you can change a negative attitude into a constructive one.
The communication skills you will learn on this course will be of benefit to you in all interactions and will help you foster an environment of communication and understanding.
Assertiveness & Confidence Training for Women
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Our Assertiveness and Confidence Training for Women is for women who want to communicate more confidently and persuasively in a style that is comfortable for them.
This communication training course will focus on the importance of communication skills in the workplace. Whether that be face to face, on the telephone or over email you will explore the impact that verbal, vocal, and body language have when communicating via these mediums.
Assertiveness, Self-Confidence & Communication Training
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Our Assertiveness, Self-Confidence & Communication Training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order to make a powerful, positive impression on others. You will learn the best way to communicate with other people's egos (Parent, Adult and Child) and how to be more assertive in those harder conversations.
Meetings, Presentations and Business Writing
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This on-demand Presentation Skills, Writing and Effective Meetings course will help improve your delivery of presentations with confidence and energy, resulting in an enthusiastic and inspired audience.
You’ll learn how to structure a clear and concise message and deliver it efficiently and engagingly to restore your own joy in public speaking. In this communication course, you will learn that the written word is powerful,l if done correctly.
Performance Conversations
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Our Performance Conversations training session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these […]
Persuasion & Influencing Skills Training
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Persuading and influencing others is about effective communication. This one day persuasion and influencing training course is perfect for you if you want to learn how to build rapport, and how to become an active listener so that you can frame your messaging effectively and generate results.
Maybe you are a salesperson, or a manager, or simply someone who wants to develop persuasion and influencing skills for everyday life, if so this course will give you the communication skills you need to be successful.
Dealing with Conflict
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Recognising and understanding the cause or causes of difficult behaviour is vital in the creation of a working environment where everyone is treated equally and afforded the same opportunities. Outside […]
Marketing course
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This online on-demand course will introduce you to the core marketing concepts, whether you work in a marketing department, have responsibility for marketing in a small business or charity, or are simply interested in the subject. We start by introducing the concept of marketing (both traditional and digital) and the 4Ps of the marketing mix (product, price, place and promotion) as well as examining USPs and the marketing funnel.
We then look at customer and market research, product marketing, how to develop your brand and finally, we examine the art and science of content marketing.
Sales Training course
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This comprehensive on-demand sales training programme covers all you need to know to increase your confidence when selling. Sales is based on relationship-building and that is what our sales training is focused on.
With an infinite number of products, services, and consumers, a successful sale requires imagination, curiosity, and creativity. Effective salespeople know that their work is less about money than it is about human connection. In this sales training course, we show you how to make those connections.
Motivation training course
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“The essence of motivation is energised and persistent goal-directed behaviour. When we are motivated, we move and take action.” What is the difference between motivation and inspiration? Can we motivate […]
Negotiation, Influence & Persuasion skills
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In this online communication training course, you will learn about the different approaches to influencing, the benefits of adopting different styles to suit the situation and person, and how you can influence better to motivate, and form relationships.
We introduce the main persuasion models, the three types of negotiation and the tactics you can use to improve your chances of success.
Communication skills course
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“The meaning of the communication is the response you get”. Have you heard of the term ‘open and honest’ communication? Or ‘effective’ communication? What do they mean? It is a […]
Emotional Intelligence training
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“Awareness of ourself and others, and its application in managing our inner world and our relationships, is the essence of emotional intelligence” Daniel Goleman Have you met someone who seems […]
Digital Marketing Fundamentals
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This online course introduces you to the fundamentals of digital marketing, including using analytics, paid for advertising, web, email and social media marketing. We conclude with an in-depth look at SEO.
Customer Service Excellence
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Our Customer Service Excellence training course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience […]
Bespoke Training Programmes
We know that not every organisation is the same – that’s why sometimes the only way to address your unique needs is to create a bespoke solution!
Let’s start a conversation - click here and contact us today for a no-obligation consultation.