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Effective Communication Courses

Become a stronger member of your team by learning how to engage with confidence, assertiveness and conviction, even when the people may be difficult and the conversations challenging!

Unlocking Customer Service: Mastering communication on and off the phone

Delivery Options

In-Person
Virtual

Course Options

In-House

Exceptional customer service isn’t just a luxury; it’s a fundamental pillar of success and every interaction with a customer is an opportunity. That’s why our one-day “Scrap the Script!” course […]

Sales training course

Delivery Options

E-Learning

This comprehensive sales training programme covers all you need to know to increase your confidence when selling. When you tell someone that you work in sales, how do they react? […]

Dealing with Conflict

Delivery Options

E-Learning

Recognising and understanding the cause or causes of difficult behaviour is vital in the creation of a working environment where everyone is treated equally and afforded the same opportunities. Outside […]

Digital Marketing Fundamentals

Delivery Options

E-Learning

“It’s hard to find things that won’t sell online” Jeff Bezos. Marketing refers to any actions a company takes to attract an audience to the company’s product or services through […]

Emotional Intelligence training

Delivery Options

E-Learning

“Awareness of ourself and others, and its application in managing our inner world and our relationships, is the essence of emotional intelligence” Daniel Goleman Have you met someone who seems […]

Marketing course

Delivery Options

E-Learning

From idea to product to profit and everything in between, marketing is the process of creating, promoting, and distributing a product. Done successfully, it satisfies consumers and generates profits. Is […]

Motivation training course

Delivery Options

E-Learning

“The essence of motivation is energised and persistent goal-directed behaviour. When we are motivated, we move and take action.” What is the difference between motivation and inspiration? Can we motivate […]

Negotiation, Influence & Persuasion skills

Delivery Options

E-Learning

Influence is the ability of a person or leader to affect, to shape, or to transform the opinions (convincing) and the behaviours or actions (persuading) of other people without necessarily […]

Meetings, Presentations and Business Writing

Delivery Options

E-Learning

Communication in the workplace isn’t just on a 1-2-1 to basis. We have to give presentations to groups, attend meetings and write compelling proposals to persuade and influence others. The […]

Communication skills course

Delivery Options

E-Learning

“The meaning of the communication is the response you get”. Have you heard of the term ‘open and honest’ communication? Or ‘effective’ communication? What do they mean? It is a […]

Customer Service Excellence

Delivery Options

E-Learning

Our Customer Service Excellence training course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience […]

Presentation Skills training

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

This Presentation Skills training course will help you to overcome your fear of presenting. Sometimes, when we try to deliver an effective presentation, our natural communication skills and our outgoing […]

Performance Conversations

Delivery Options

In-Person
Virtual

Course Options

In-House

Our Performance Conversations training session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these […]

How to Deal with Difficult People Training

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Do you encounter challenging individuals inside and outside of the workplace? This How to Deal with Difficult People training course is well designed to help you deal with this kind […]

NLP Training to Improve your Communication

Delivery Options

Virtual

Course Options

In-House

In this NLP Training to Improve Your Communication you will first learn about NLP.  Neuro-Linguistic Programming (NLP) is most easily understood as the study of human behaviour, and the key […]

Delegation & Empowerment Training For Managers

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Exceptional leadership is not just a skill; it’s a fundamental pillar of organisational success. Every decision, action, and interaction is an opportunity to lead. Our delegation training programme is designed […]

Assertiveness, Self-Confidence & Communication Training

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Assertiveness, Self-Confidence & Communication training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order to make a […]

Persuasion & Influencing Skills Training

Delivery Options

In-Person
Virtual

Course Options

In-House

Do you want to be able to persuade and influence others? If so then our one-day Persuasion & Influencing training course is perfect for you. In this course, you will […]

Customer Service Skills

Delivery Options

In-Person
Virtual

Course Options

In-House

Our customer service skills training will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]

Assertiveness & Confidence Training for Women

Delivery Options

In-Person
Virtual

Course Options

In-House
Open Course

Our Assertiveness & Confidence training for Women is for women who want to communicate more confidently and persuasively in a style that is comfortable for you. Do people say that […]