Communication Skills

This comprehensive sales training programme covers all you need to know to increase your confidence when selling. When you tell someone that you work in sales, how do they react? […]

Influence is the ability of a person or leader to affect, to shape, or to transform the opinions (convincing) and the behaviours or actions (persuading) of other people without necessarily […]

Our Customer Service Excellence training course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience […]

“It’s hard to find things that won’t sell online” Jeff Bezos. Marketing refers to any actions a company takes to attract an audience to the company’s product or services through […]

Recognising and understanding the cause or causes of difficult behaviour is vital in the creation of a working environment where everyone is treated equally and afforded the same opportunities. Outside […]

“Awareness of ourself and others, and its application in managing our inner world and our relationships, is the essence of emotional intelligence” Daniel Goleman Have you met someone who seems […]

“The meaning of the communication is the response you get”. Have you heard of the term ‘open and honest’ communication? Or ‘effective’ communication? What do they mean? It is a […]

“The essence of motivation is energised and persistent goal-directed behaviour. When we are motivated, we move and take action.” What is the difference between motivation and inspiration? Can we motivate […]

From idea to product to profit and everything in between, marketing is the process of creating, promoting, and distributing a product. Done successfully, it satisfies consumers and generates profits. Is […]

Communication in the workplace isn’t just on a 1-2-1 to basis. We have to give presentations to groups, attend meetings and write compelling proposals to persuade and influence others. This […]

This session will focus on the key skills managers and supervisors need for holding productive and positive appraisal or performance review conversations with their employees – these could be any […]

Our How to Deal with Difficult People course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over – agreeable, the Silent Pouter, […]

Neuro-Linguistic Programming (NLP) is most easily understood as the study of human behaviour, and the key to human excellence. NLP is an excellent range of skills that support effective communication […]

Our Assertiveness, Self-Confidence & Communication training course will provide you with methods and techniques to communicate with increased confidence and to present yourself more assertively in order for you to […]

Our Persuasion & Influencing skills workshop will focus on the skills and characteristics that contribute to successful persuasion and influence. Enhance your interpersonal and communication skills to broaden your perspectives, […]

Our Customer Service skills course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal. The customer experience is […]

Our Assertiveness & Confidence training for Women course is for women who want to communicate more confidently and persuasively and in a style that is comfortable for you. Are you […]